My son is being bullied on Instagram. He was following a Fortnite blogger on Instagram...

GetHuman1886871's customer service issue with Instagram from January 2019

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Help with my Instagram issue
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GetHuman1886871's next move: find and follow the right step-by-step guide.
Instagram doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1886871 will need to dig through the advice provided by Instagram, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman1886871 can let us know if they help or not.
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Before contacting them, items GetHuman1886871 may need:
Username on Account, Country you are located, Email on Account, Full Name, and Business Document that proves ownership of business account
Top Tip from another customer
If you are able to report an issue then go to the app and head to your personal profile on Instagram. If you are signed in, in the top right click the gear button. From there scroll down and click “Report Something” and follow the prompt. You should get an update via email or within the app. Reports can take up to 2 weeks to hear back from.
The issue in GetHuman1886871's own words
My son is being bullied on Instagram. He was following a Fortnite blogger on Instagram and he posted something inappropriate that my son reported. The person is now sending him hate messages and posting horrible things to him.
GetHuman1886871 did not yet indicate what Instagram should do to make this right.
I have an issue with Instagram too
How GetHuman1886871 fixed the problem
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Instagram

Customer service issue
Reported by GetHuman1886871
Jan 3rd, 2019 - 9 mons ago
I have an issue with Instagram too
Not resolved
Seen by 5 customers so far
Similar issue to 27257 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman1886871 started working on this issue
Jan 3rd 1:50pm