Hello,*my name is Hillary Quach and a few months ago, I decided to deactivate my instag...

GetHuman-hilluhra's customer service issue with Instagram from December 2018

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Help with my Instagram issue
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The issue in GetHuman-hilluhra's own words
Hello,*my name is Hillary Quach and a few months ago, I decided to deactivate my instagram account, @quachary, but I have been wanting to activate it again. I have tried logging in countless times on my PC and the Instagram app, but it tells me that, "The username you entered doesn't belong to an account. Please check your username and try again". I am very confused and would really like to be able to use my instagram again instead of just starting over. I am sure that my account still exists somewhere because my Instagram followers have told me that they are able to see my name on previous posts that I have liked. If someone can get back to me as soon as possible, that would be appreciated.**Thanks,*Hillary

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Instagram

Customer service issue
Reported by GetHuman-hilluhra
Dec 31st, 2018 - 2 years ago
Fixed
Seen by 60 customers so far
Similar issue to 26793 others
0 customers following this
Items needed
Username on Account
Country you are located
Email on Account
Full Name
Business Document that proves ownership of business account

Timeline

GetHuman-hilluhra started working on this issue
Dec 31st, 2018 1:33pm
GetHuman-hilluhra indicated the issue is not fixed yet.
Dec 31st, 2018 1:33pm