I tried longing into instagram from the app but I continue to receive the message “Sorr...

GetHuman-dgreyer's customer service issue with Instagram from December 2018

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Help with my Instagram issue
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GetHuman-dgreyer's next move: find and follow the right step-by-step guide.
Instagram doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-dgreyer will need to dig through the advice provided by Instagram, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-dgreyer can let us know if they help or not.
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Username on Account, Country you are located, Email on Account, Full Name, and Business Document that proves ownership of business account
The issue in GetHuman-dgreyer's own words
I tried longing into instagram from the app but I continue to receive the message “Sorry, there was a problem with your request.” It lets me login on Safari and my computer through google. I even used my sisters app on her phone and it let me. I tried restarting my phone, deleting the app, checking for an update, and I even restet my phone ! Nothing is working and it’s making me very upset ! I would love to be able to go on my favorite app again and text my friends but I cannot because of some issue with the app and it has been very stressful. If you could please help me with this issue as soon as possible that would be lovely. I would like for instagram to make it so that i can long into my account through the app successfully. My user name is Br*ke.btch.

GetHuman-dgreyer did not yet indicate what Instagram should do to make this right.

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Instagram

Customer service issue
Reported by GetHuman-dgreyer
Dec 30th, 2018 - 4 years ago
Not resolved
Seen by 2 customers so far
Similar issue to 26638 others
0 customers following this

Timeline

GetHuman-dgreyer started working on this issue
Dec 30th, 2018 8:24am

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