After the loss of my dogs three weeks ago, I temporarily deactivated my instagram to gi...

GetHuman-yipgenev's customer service issue with Instagram from December 2018

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Help with my Instagram issue
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Instagram doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-yipgenev will need to dig through the advice provided by Instagram, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-yipgenev can let us know if they help or not.
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Before contacting them, items GetHuman-yipgenev may need:
Username on Account, Country you are located, Email on Account, Full Name, and Business Document that proves ownership of business account
The issue in GetHuman-yipgenev's own words
After the loss of my dogs three weeks ago, I temporarily deactivated my instagram to give myself time to heal and not hear from anyone. I was missing them and wanted to see my posts about them so I tried to log back on* unfortunately, I was unsuccessful. I tried to reset the password, but the username was not found. I also tried to put in my email and phone number, but had no luck* I think this is because I temporarily deactivated it. Could you please assist? **I hope that you can please assist me..my account has countless photos of my dogs and I would be heartbroken to lose them. I have tried to reach out to Instagram in every way possible, but I haven't received a response via Facebook or from filling out their form.**Thank you.

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Instagram

Customer service issue
Reported by GetHuman-yipgenev
Dec 25th, 2018 - 3 years ago
Not resolved
Seen by 2 customers so far
Similar issue to 25938 others
0 customers following this

Timeline

GetHuman-yipgenev started working on this issue
Dec 25th, 2018 7:09pm