Instagram Customer Service Issues

Archive 47

The following are issues that customers reported to GetHuman about Instagram customer service, archive #47. It includes a selection of 20 issue(s) reported December 23, 2018 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
My Instagram account, lil_feb, has been hacked by someone using an unknown email address. I believe my account should be linked to my email or Facebook account under Alannah Marie Rose Gregory, where you can find similar pictures confirming my ownership. However, I keep getting prompted to create a new account when all I want is to regain access to my old one. It has been almost a year, and I am frustrated by the situation as the email associated with the account is not mine. I am willing to provide any necessary information to verify my ownership. Please assist me in recovering my account as soon as possible. Thank you.
Reported by GetHuman-lilfeb on Sunday, December 23, 2018 2:47 AM
I want to bring attention to the fake page of Jennifer_Turner0, who is representing the fake company Havila Trade Options, an investment firm. I personally invested $2,[redacted] and was then pressured to pay an additional $2,[redacted] for a software upgrade, followed by another $3,[redacted] for a withdrawal. It became clear this was a scam. Jennifer_Turner0 deceived me out of $8,[redacted], and I have evidence to support my claim. I have reported her on Instagram multiple times, but her page remains active. This has been extremely difficult for my family. I hope by speaking out, I can prevent others from falling victim to her schemes. Please investigate this matter. I possess all the necessary evidence, including screenshots of her page. She has taken advantage of all our family's savings during a medical emergency when we were in dire need of help. Glinda Jordan Jenkins.
Reported by GetHuman1816823 on Sunday, December 23, 2018 4:05 AM
Hello, I am experiencing an issue with an Instagram account that is causing me to be bullied. The account @jack_hellinga_12 has been inactive since November 7th and it contains embarrassing photos of me from when I was younger. Unfortunately, I am unable to access this account to remove the content as the email associated with it has been deleted due to inactivity. I kindly ask for your assistance in taking down the @jack_hellinga_12 account to prevent further bullying. Thank you, Jack.
Reported by GetHuman-jackhel on Sunday, December 23, 2018 4:30 AM
I have two Instagram accounts, one is my personal account, and the other is a fan page dedicated to the Indian television actress Shubhangi Atre. I post content for her on my fan page. I want to clarify that I have not broken any of Instagram's rules. When I shared pictures and videos from another account, I always gave credit to the original owner. I have never used inappropriate language, disrespected any community guidelines, or pretended to be the celebrity on my fan page. My username and bio clearly indicate that it is a fan page. I have been posting daily without any rule violations. However, when I switched from my fan page to my personal account, I later found that my fan page had been disabled without any explanation. I value this account a lot because it has connections to my friends, important news updates, and acknowledgments from the celebrity I admire. Please reinstate my account, as I am deeply attached to it. I have separate emails for each account to avoid any issues. I kindly request you to look into this matter and restore my disabled account. Your help in resolving this matter would be highly appreciated.
Reported by GetHuman1817462 on Sunday, December 23, 2018 8:55 AM
I have two Instagram accounts - one is my personal account, and the other is a fan page for the Indian television actress Shubhangi Atre. I post on her behalf on the second account. I have always followed Instagram rules, giving credit when posting pictures and videos from other accounts, and never using inappropriate language or content. My account clearly states that it is a fan page in the username and bio. I post daily and have never knowingly broken any rules. Today, after posting a picture and switching to my personal account, when I tried to go back to my fan page account, it said it was disabled. I believe this was done in error, as I have not violated any rules. I apologize if I inadvertently posted something incorrect. My account is important to me; many friends and important connections are linked to it. Please reinstate my account; I would greatly appreciate it. I use two separate emails for each account to avoid issues. Thank you.
Reported by GetHuman1817462 on Sunday, December 23, 2018 9:19 AM
Dear Instagram Support, I am urgently seeking help as my Instagram account has been unexpectedly closed. I am an aspiring model/influencer with 56k followers, and I rely on my account for my future career. When attempting to access my page, it indicated that the password may have been changed, which I did not do. Subsequently, I received a message about an Instagram violation, despite my adherence to all terms and conditions. It seems that my account may have been wrongly reported by others due to jealousy or disapproval of my work from my Arab followers. I have tried to appeal to regain access to my account, but I am encountering issues with inputting my username (@maya6rown). I have attached my Emirates ID to verify my identity. I initially used the name "Maya Brown" as it is my chosen nickname; I am in the process of legally changing it after marrying Olly Brown (Instagram: @ollyybrown) on 03.01.[redacted]. Losing access to my account is not only affecting my business but also causing me emotional distress due to the malicious intent of certain individuals. I have experienced an attempted hack on my email recently, prompting me to change my password for security. I am deeply troubled by how easily my account can be deactivated based on false claims. I urge for better safeguards to prevent such incidents in the future. Please reach out to me promptly to assist in resolving this issue. Thank you, Maya Brown
Reported by GetHuman-shmalkha on Sunday, December 23, 2018 1:11 PM
Dear Instagram Support, I urgently need help! My Instagram account, with 56k followers, has been closed. As an aspiring model and influencer, I rely on this account for my career. When I tried to log in, it stated that the owner may have changed the password, which I did not do. Then, I received a message about an Instagram violation, which I believe is due to false reports from individuals who may not agree with me. I have tried to appeal this decision, but the system says there was an error with my Instagram username, @maya6rown. I would like to explain that I initially used the nickname "Maya Brown" instead of my legal name due to my asylum status in the UK. I plan to change it legally after marrying Olly Brown (@ollyybrown). My Instagram account is essential for my future career, and I am losing business opportunities. I am willing to provide any necessary information, including photos or a Skype call to confirm my identity. The situation is distressing, especially since I receive hateful messages daily. I worry about the ease with which people can manipulate the system to deactivate my account. I hope stricter measures can be implemented to prevent this in the future. I had an incident of someone attempting to reset my password recently, causing me to change my Hotmail password as a precaution. I am reaching out for support as this issue deeply affects me. Please, I implore you to help me restore my account promptly. Thank you.
Reported by GetHuman-shmalkha on Sunday, December 23, 2018 1:12 PM
Dear Instagram Support, I am reaching out about my account (@bitchymcbitchface_) that recently got disabled. I am seeking to appeal the decision and have it reinstated. I suspect it got disabled due to a recent story I posted exposing a fake account that sent me inappropriate content. In my frustration and feeling harassed, I shared screenshots of the chat to warn others. Looking back, I realize I may have acted impulsively, not considering the community guidelines on nudity. I never intended to violate these rules. My Instagram account holds years of memories and connections that are truly meaningful to me. I understand the importance of responsible posting and assure you I will be more mindful moving forward. I sincerely hope for your understanding and assistance in resolving this matter. Thank you for your attention to this issue. Best regards
Reported by GetHuman1819123 on Sunday, December 23, 2018 6:14 PM
To whom it may concern, I am unsure if my account was hacked or deactivated by the company. Lately, I have been experiencing hacking issues with all my accounts. I consistently adhere to the guidelines and rules in place. I am understandably upset about this situation, but I acknowledge your efforts to maintain security. I kindly request your assistance in restoring my account, which I have dedicated extensive time and effort to over the past five years. I apologize for any reason that led to its deactivation. As it is the holiday season, I would like to share photos with friends and family. I did not receive any prior warnings. Thank you, and best wishes for the holidays. My Instagram account is crucial for connecting with celebrities and athletes whom I engage with. Thank you once again. Sincerely, B. (Breezenyc66)
Reported by GetHuman1819923 on Sunday, December 23, 2018 9:18 PM
To Whom It May Concern, I am unsure if my account was hacked or deactivated by the company. Lately, I have been experiencing hacking across all my platforms. I always adhere to the guidelines and rules put forth by your company. I am saddened by this occurrence but understand the need for security measures. I kindly request your assistance in recovering my account, for which I have dedicated numerous hours over the past 5 years. I apologize for any reasons that may have led to its deactivation. As it is the holiday season, I would like to share photos with my friends and family. I received no prior warnings or notifications. Thank you, and Happy Holidays. My Instagram account is vital for connecting with celebrities and athletes that I engage with. Thank you once again. My username is breezenyc66 from New York City, United States.
Reported by GetHuman1819923 on Sunday, December 23, 2018 9:20 PM
I have two Instagram accounts, one is for my personal use and the other is a fan page dedicated to the Indian television actress, Shubhangi Atre. I have always adhered to Instagram's guidelines by providing credit when posting pictures and videos from other accounts, refraining from using inappropriate language or content, and clearly labeling my fan page as such. Despite these efforts, my fan page account was unexpectedly disabled by Instagram. I am deeply attached to this account as it connects me with friends, provides important news, and allows me to interact with my idol, Shubhangi Atre. I respectfully request that Instagram reenables my account as it holds significant value to me. I apologize if any unintentional mistakes were made and assure that I will prevent them in the future. Thank you for your attention to this matter.
Reported by GetHuman1817462 on Monday, December 24, 2018 6:14 AM
I have two Instagram accounts, one for personal use and the other a fan page dedicated to the Indian television actress Shubhangi Atre. I have always ensured that my fan page follows Instagram's guidelines by crediting original account owners when posting their content, refraining from any abusive language, and clearly indicating that it is a fan account. Despite this, my fan account was suddenly disabled by Instagram without any explanation. I value this account greatly as it connects me with friends and provides important updates, including interactions with Shubhangi Atre. I kindly request Instagram to review this issue and reinstate my account, as I am committed to adhering to the platform's rules in the future. Moreover, I have associated separate emails with each account to prevent any issues, and I would be extremely grateful for the restoration of my fan account.
Reported by GetHuman1817462 on Monday, December 24, 2018 6:18 AM
I have two Instagram accounts, one is my personal account, and the other one is a fan page dedicated to the Indian television actress, Shubhangi Atre. I have never violated any Instagram rules. I post pictures and videos from another account on my fan page, always giving credit to the original owner. My content is respectful and in line with Instagram's community guidelines. I always made it clear that my second account is a fan page, and I post on it daily without any rule violations. However, my fan account was suddenly disabled by Instagram for no apparent reason. I am asking for a review of this decision as I value this account greatly. Many of my friends and contacts are connected to it, and I receive important updates through it. Please reinstate my account as it means a lot to me. I use different emails for both accounts to prevent such issues. I sincerely apologize if any mistake was made unintentionally. I kindly ask for the restoration of my account.
Reported by GetHuman1817462 on Monday, December 24, 2018 6:26 AM
I have two Instagram accounts - one personal and one dedicated to a fan page of Indian television actress Shubhangi Atre. I have always followed Instagram's rules. Recently, my fan page account was disabled without any explanation. I have never posted inappropriate content, always giving credit for pictures and videos and clearly showing that it is a fan page, not pretending to be the celebrity. My account is important to me as it connects me with friends, provides news, and even received likes and replies from Shubhangi Atre. I respectfully ask for the restoration of my account as it means a lot to me and many others connected to it. I have separate emails for each account to avoid issues and I promise not to repeat any unknown mistakes if there were any. Please consider reinstating my account. Thank you.
Reported by GetHuman1817462 on Monday, December 24, 2018 7:02 AM
Hello, I am reaching out from Italy regarding my disabled account. The username of my disabled account is antonioamalfitano_. Another user posted an offensive story on their Instagram Stories to encourage others to report and target my profile. I want to clarify that my profile adheres completely to the community guidelines with no offensive or unusual content. I am a 14-year-old student, and my profile reflects normal content for someone of my age. I have been a victim of cyberbullying, and I urge you to consider the account riky_pavan, as it may engage in similar behavior in the future. Please take this into account when reviewing their activities. I am uncertain if they have targeted others as well, but this could be their modus operandi. I kindly request the reinstatement of my Instagram account antonioamalfitano_ as it was before. Many memories and moments of my life are connected to that account. Thank you for your attention. Antonio Amalfitano
Reported by GetHuman-antoalla on Monday, December 24, 2018 8:52 AM
Hello, I'm Sam Callahan, a high school student at the age of 15. I created an old account, sammerscallahan, when I was younger at my mom's friend's house in Palm Beach, Florida, following my sisters' advice. I posted foolish things then and now, due to forgetting the password and email, I would like to have this account deleted. Several people from my school have discovered and followed this account, causing me great embarrassment. I can provide evidence to prove ownership of the account. Your assistance in removing this account would be greatly appreciated. Thank you.
Reported by GetHuman-saming on Monday, December 24, 2018 6:58 PM
Hello, I'm Elizabeth Crowl. Approximately two weeks ago, around December 10th, I deactivated my Instagram account to take a short break. Today, when I tried to reactivate it, I received a message stating that my account does not exist. I am concerned about losing my contacts and memories. Can you please assist me in reactivating my account? My account details are as follows: Username: elizabethcrl Email: [redacted] Phone: +1 [redacted] I appreciate your prompt assistance. Thank you, Elizabeth
Reported by GetHuman1827683 on Tuesday, December 25, 2018 5:34 PM
Following the recent loss of my beloved dogs, I took a break from Instagram to cope with the pain. Now, as I try to access my account to revisit memories of my pets, I encountered difficulty logging in. Despite my attempts to reset the password using my username, email, and phone number, I have been unable to regain access. It seems the deactivation of my account may be causing this issue. I have made multiple efforts to contact Instagram through Facebook and their form, but have not yet received a response. The photos on my account hold immense sentimental value, and losing them would be devastating. Any assistance in resolving this matter would be greatly appreciated. Thank you for your help.
Reported by GetHuman-yipgenev on Tuesday, December 25, 2018 7:09 PM
My Instagram account got hacked. I received an email saying my email on Instagram was changed without my consent, and now I can't access my account. The link provided in the email to revert the changes is not working. The email about the changes states that my email was changed from [redacted] to [redacted] I did not make this change. Please help me revert the email back to [redacted] or provide a password reset link to regain access. The new email is unfamiliar to me, and my account has been compromised. I apologize for reaching out here, but I can't locate a proper form to address this issue.
Reported by GetHuman-konobasi on Wednesday, December 26, 2018 12:30 PM
My name is Sukanya Kasemsak, and my Instagram username is nannann__. Recently, my account was hacked and deleted, and I am devastated as it held important memories like works, wedding dress, hairstyles, makeup stylists, pictures, and highlights. I have no backup on my phone, so restoring my account is crucial. I have personal evidence to prove my ownership. It would be unfair to lose these memories permanently. Please assist me in recovering my account. You can reach me via email at [redacted] or [redacted] I can provide a picture with a handwritten code on paper as proof. Your help is greatly appreciated. Thank you.
Reported by GetHuman1838379 on Thursday, December 27, 2018 7:17 AM

Help me with my Instagram issue

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