Help me!

GetHuman-lilfeb's customer service issue with Instagram from December 2018

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Help with my Instagram issue
GetHuman-lilfeb's next move: find and follow the right step-by-step guide.
Instagram doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-lilfeb will need to dig through the advice provided by Instagram, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-lilfeb can let us know if they help or not.
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Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-lilfeb's own words
Log onto my instagram ... My instagram was hacked! By an email i do not KNOW! My account name is lil*feb and my email is supposed to be my email or used my facebook Alannah Marie Rose Gregory that has MY pictures that are simular from instagrams which can prove thats ME and not who ever thats controlling it. but instead it insist i make a new one when I WANT MY OLD ONE BACK! PLEASE! ive waited long enouph. Its been about a year or so now and im getting mad aggrivated when that email is NOT mine that has been takin from me. HELP! I can tell you anything you need to know to prove thats mine. Email me back soon when you have the time* thank you
The email on my instagram account is not mine!
To be able to prove its my instagram account get my email and password changed back that I KNOW or back to my facebook login because that is not email!
Because ive had to deal with a new account for a long time to try and not complain and now is my exstension point to where im gonna blow because nobody will help so if your out there then help a good fellow. I dont deserve to be kicked off my own account
Tried everything thanks!
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Customer service issue
Reported by GetHuman-lilfeb
Dec 23rd, 2018 - 3 years ago
Seen by 10 customers so far
Similar issue to 25600 others
0 customers following this
Items needed
Username on Account
Country you are located
Email on Account
Full Name
Business Document that proves ownership of business account


GetHuman-lilfeb started working on this issue
Dec 23rd, 2018 2:47am
GetHuman-lilfeb indicated the issue is not fixed yet.
Dec 23rd, 2018 2:58am