My account has been hacked since the **th of November. I have reported this issue every...

GetHuman-josiede's customer service issue with Instagram from December 2018

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Help with my Instagram issue
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Instagram doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-josiede will need to dig through the advice provided by Instagram, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-josiede can let us know if they help or not.
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Before contacting them, items GetHuman-josiede may need:
Username on Account, Country you are located, Email on Account, Full Name, and Business Document that proves ownership of business account
Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-josiede's own words
My account has been hacked since the **th of November. I have reported this issue every day and several of my friends have done the same for me. My user name, email address and password has been changed. they have changed my bio and profile picture to something indecent and not related to me in the slightest. its embarrassing and upsetting that this account is associated with me and i have have had people messaging me about it. It is so scary that a Russian account has all of my personal data and images to use and nothing has been done about it. My user name was josie*devine and has been changed to nasidakehlani. I have come to a point where i don't care about my images or followers anymore, mainly because they have unfollowed all of my friends anyway and followed other Russian accounts, but i just want it taken down and removed. I tried creating another account but it says my account has been disabled as it doesn't follow the community guidelines. when i go to report the issue via the help centres route, the page displays 'invalid parameters' so I am well and truly stuck. I have tried to contact via Facebook, twitter and Instagram private message and no response, I just want it resolved please.

GetHuman-josiede did not yet indicate what Instagram should do to make this right.

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Instagram

Customer service issue
Reported by GetHuman-josiede
Dec 12th, 2018 - 2 years ago
Not resolved
Seen by 2 customers so far
Similar issue to 23910 others
0 customers following this

Timeline

GetHuman-josiede started working on this issue
Dec 12th, 2018 9:54pm