I turned on two step verification via Google Authenticator, forgot to save back-up code...

GetHuman-jrmvty's customer service issue with Instagram from December 2018

1 view
22521 similar
0 following
Help with my Instagram issue
First: share to improve GetHuman-jrmvty's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-jrmvty's next move: go to the Instagram help center.
Instagram doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-jrmvty will want to follow the link below to head to their help center. We will check on GetHuman-jrmvty later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman-jrmvty may need:
Username on Account, Country you are located, Email on Account, Full Name, and Business Document that proves ownership of business account
The issue in GetHuman-jrmvty's own words
I turned on two step verification via Google Authenticator, forgot to save back-up codes, did the whole restore phone to factory settings since it would't update (phone) and now I got myself in a complete IG lockdown situation. Can you please turn off the two verification on my @neven.kapov account?*I can verify myself as the owner by sending you whatever document*picture you need.**Kind regards,*Neven Kapov
GetHuman-jrmvty did not yet indicate what Instagram should do to make this right.
I have an issue with Instagram too
How GetHuman-jrmvty fixed the problem
We are waiting for GetHuman-jrmvty to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Instagram's attention and get better help faster. Tap below to get started.
Having Instagram issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Instagram email you?
This email address isn't valid
Follow this issue
See how GetHuman-jrmvty fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman-jrmvty
Dec 3rd, 2018 - 2 mons ago
I have an issue with Instagram too
Not resolved
Seen by 1 customer so far
Similar issue to 22521 others
0 customers following this
Follow this issue to see how it gets fixed
GetHuman-jrmvty started working on this issue
Dec 3rd, 2018 6:01pm