I turned on two step verification via Google Authenticator, forgot to save back-up code...

GetHuman-jrmvty's customer service issue with Instagram from December 2018

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The issue in GetHuman-jrmvty's own words
I turned on two step verification via Google Authenticator, forgot to save back-up codes, did the whole restore phone to factory settings since it would't update (phone) and now I got myself in a complete IG lockdown situation. Can you please turn off the two verification on my @neven.kapov account?*I can verify myself as the owner by sending you whatever document*picture you need.**Kind regards,*Neven Kapov
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Instagram

Customer service issue
Reported by GetHuman-jrmvty
Dec 3rd, 2018 - 2 mons ago
I have an issue with Instagram too
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Seen by 1 customer so far
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Timeline
GetHuman-jrmvty started working on this issue
Dec 3rd, 2018 6:01pm