Good morning, **Several hours ago my account was hacked, I have now lost complete acces...

GetHuman-garethgt's customer service issue with Instagram from December 2018

22250 similar
0 following
Help with my Instagram issue
First: share to improve GetHuman-garethgt's odds
Strength in numbers! Companies respond better when others are watching.
What went wrong?
Waiting to see what went wrong with our suggestion for how to get Instagram help.
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
Before contacting them, items GetHuman-garethgt may need:
Username on Account, Country you are located, Email on Account, Full Name, and Business Document that proves ownership of business account
The issue in GetHuman-garethgt's own words
Good morning, **Several hours ago my account was hacked, I have now lost complete access to my account as the user name has change to***german*****u***I had this setup as***briarsdevelpments**I changed this account name from yfz***nora on *******.**My account was registered to my old email address* *****@***.com**I no longer have this email logged on my phone as I rarely use it, which is why I didn’t see any of the emails coming through for the password and username change. **From what I can see german*****u* hasn’t added any notifications so far but can we please change this back to my username and I can change the password.*****************New email address is *****@***.com**Kind regards**Gareth Thomas
GetHuman-garethgt did not yet indicate what Instagram should do to make this right.
I have an issue with Instagram too
How GetHuman-garethgt fixed the problem
We are waiting for GetHuman-garethgt to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Instagram's attention and get better help faster. Tap below to get started.
Chat with a real person?
If our free tools aren't enough, we partner with a US company that connects you with a live expert right now for a reasonable fee.
Try a Live Expert
Having Instagram issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-garethgt fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman-garethgt
Dec 1st, 2018 - 6 mons ago
I have an issue with Instagram too
Not resolved
Seen by 2 customers so far
Similar issue to 22250 others
0 customers following this
Follow this issue to see how it gets fixed
GetHuman-garethgt started working on this issue
Dec 1st, 2018 10:01am