Trouble with taking photos in Instagram: when I hit the * key to create a post, Instagr...

GetHuman1655786's customer service issue with Instagram from November 2018

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0 following
Help with my Instagram issue
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The issue in GetHuman1655786's own words
Trouble with taking photos in Instagram: when I hit the * key to create a post, Instagram no longer brings up the library*photo*video page (you usually can click between those options). I have always been able to hit Photo on that page which would bring up the camera and allow me to take a photo within the Instagram app that is sized correctly, etc. However, that screen has disappeared completely from my instagram account. I cannot access my camera from instagram. Instead, what appears when I push * is my camera roll and I have to choose a photo from that, but they are not the square format of instagram. Access to camera in instagram is enabled.*I know that this problem is with my instagram account, not my phone as I logged into a friend's instagram account on my phone and it works fine. *I have uninstalled* reinstalled my account several times.
GetHuman1655786 did not yet indicate what Instagram should do to make this right.
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Customer service issue
Reported by GetHuman1655786
Nov 29th, 2018 - 6 mons ago
I have an issue with Instagram too
Not resolved
Seen by 2 customers so far
Similar issue to 22070 others
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GetHuman1655786 started working on this issue
Nov 29th, 2018 8:42pm