My instagram account seems to be frozen. The stories at the top will load, I will get d...

GetHuman1697469's customer service issue with Instagram from December 2018

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The issue in GetHuman1697469's own words
My instagram account seems to be frozen. The stories at the top will load, I will get direct messages, and even notifications for other accounts posting photos or videos. However, when I go on a laptop, a computer, or my phone the feed is stuck on photos from yesterday morning. I know other accounts have posted so that isn't a problem. I've tried deleting the app, resetting my password, and closing out the app. It seems to be just my account that won't load. I don't want to delete the account as I have had it for many years with old pictures on there.
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Instagram

Customer service issue
Reported by GetHuman1697469
Dec 5th, 2018 - a mon ago
I have an issue with Instagram too
Not resolved
Seen by 3 customers so far
Similar issue to 22798 others
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Items needed
Username on Account
Country you are located
Email on Account
Full Name
Business Document that proves ownership of business account
Timeline
GetHuman1697469 started working on this issue
Dec 5th, 2018 8:13pm