My son made * old Instagram accounts user names are minecraftdiamonds** and kadendude...

GetHuman-lisadyck's customer service issue with Instagram from November 2018

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The issue in GetHuman-lisadyck's own words
My son made * old Instagram accounts user names are minecraftdiamonds** and kadendude****. He has forgot passwords for both accounts and used an old email address which I can’t retrieve so we can’t reset his password to delete the accounts. He posted some videos on those accounts which at the time were funny but now when he’s older and are embarrassing for him. These videos are now being shared around the school and he is being bullied to the point where he no longer wants to go to school. Please help!! We need to get those * accounts deleted ASAP as I’m concerned for his well being.
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I have tried retreiving my old email with apple support and was unsuccessful. Very frustrating cause I have no idea how to get in contact with Instagram. I’ve left a msg and emailed but what are the chances I’ll get a response?
I have an issue with Instagram too
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Customer service issue
Reported by GetHuman-lisadyck
Nov 28th, 2018 - 9 mons ago
I have an issue with Instagram too
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Seen by 10 customers so far
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Items needed
Username on Account
Country you are located
Email on Account
Full Name
Business Document that proves ownership of business account
GetHuman-lisadyck started working on this issue
Nov 28th, 2018 3:37pm