Instagram account canceled with no reason by unknown

GetHuman-rcastori's customer service issue with Instagram from November 2018

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Help with my Instagram issue
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GetHuman-rcastori's next move: find and follow the right step-by-step guide.
Instagram doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-rcastori will need to dig through the advice provided by Instagram, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-rcastori can let us know if they help or not.
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Before contacting them, items GetHuman-rcastori may need:
Username on Account, Country you are located, Email on Account, Full Name, and Business Document that proves ownership of business account
The issue in GetHuman-rcastori's own words
Until November **th I could post regularly on my Instagram account (username: robycasto, email: *****@***.com), even if my account was targeted several times by hackers (I found my contact email, username and profile pic changed. I solved changing my password and activating the * step authentication).*Suddenly, I couldn't access my account anymore: i tried requesting an access link to change the password, but my account is indicated as inactive or nonexistant. I tried creating a new one with the same email and phone number, but they result already in use, even if I still can't access links.*On top of this, I haven't received any email notification about changes on my account, neither requests of * step authentication.*My contacts can't see my account anymore, and my messages disappeared as well (I asked friends I chatted with in the past to check).
I didn't get any communication about this, no notification, and I only found my account canceled all of a sudden
Reactivating my account
Tried to contact the Help Center for this, got a first answer asking for more info, but after my response I got no further feedback
How GetHuman-rcastori fixed the problem

We are waiting for GetHuman-rcastori to fix the problem and share the solution with the rest of us customers.

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Customer service issue
Reported by GetHuman-rcastori
Nov 27th, 2018 - 4 years ago
Not resolved
Seen by 3 customers so far
Similar issue to 21819 others
0 customers following this


GetHuman-rcastori started working on this issue
Nov 27th, 2018 10:42pm

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