Ok so let me start out by saying this. Your algorithm attacked * of our accounts for li...

GetHuman-cmgsound's customer service issue with Instagram from November 2018

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Help with my Instagram issue
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GetHuman-cmgsound's next move: find and follow the right step-by-step guide.
Instagram doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-cmgsound will need to dig through the advice provided by Instagram, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-cmgsound can let us know if they help or not.
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Before contacting them, items GetHuman-cmgsound may need:
Username on Account, Country you are located, Email on Account, Full Name, and Business Document that proves ownership of business account
Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-cmgsound's own words
Ok so let me start out by saying this. Your algorithm attacked * of our accounts for literally no reason. You shadowbanned the following profiles and IMEI blocked my phone with no reason or warning. We have purchased well over $***,*** of promotions and this is how you treat us? Check your records with us, we’ve never broken a single guideline! In fact we’ve done everything YOUR WAY. This is not ok and we will be removing all monetary invocation from instagram and associated platforms.**The following accounts were attacked and we have not a single clue why. **@clicvapor*@circadian*riff*@akalean*official (you guys literally deleted this account and it is a fully licensed business visit www.akalean.com we’ve paid Instagram so much money for promotion only to be treated like dirt) *@subfreqnetwork*@alwahausa***Here are the emails associated with the accounts*@clicvapor *****@***.com*@alwahausa *****@***.com*@circadian*riff *****@***.com*@subfreqnetwork *****@***.com***I explore you to please work with us or at least provide some information as to why any of this happened. I feel as if we are being treated rather cruelly and unfair and I am asking to be heard. *Please do not disregard this message. Thank you.

GetHuman-cmgsound did not yet indicate what Instagram should do to make this right.

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Customer service issue
Reported by GetHuman-cmgsound
Nov 27th, 2018 - 4 years ago
Not resolved
Seen by 5 customers so far
Similar issue to 21794 others
0 customers following this


GetHuman-cmgsound started working on this issue
Nov 27th, 2018 8:01pm

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