My original Instagram account has been hacked. It’s under the name shasiusharley now. T...

GetHuman1619375's customer service issue with Instagram from November 2018

21404 similar
0 following
Help with my Instagram issue
First: share to improve GetHuman1619375's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman1619375's next move: go to the Instagram help center.
Instagram doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1619375 will want to follow the link below to head to their help center. We will check on GetHuman1619375 later to make sure it's all set or try to help escalate.
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
Before contacting them, items GetHuman1619375 may need:
Username on Account, Country you are located, Email on Account, Full Name, and Business Document that proves ownership of business account
Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman1619375's own words
My original Instagram account has been hacked. It’s under the name shasiusharley now. The hacker changed all my contact info and emails to his. This is the link to MY profile that he has been stolen!! https:***shasiusharleyutm*source*ig*profile*share&igshid*s*dgcewda**o. Please help me. I also tried to log back in with my Facebook account and it just made me a new account and it won’t let me delete it cause I have no idea what the password is. When I try to reset password it says the link is not valid. I’m super frustrated. Can someone in customer service please contact me. Thank you * Anthony Tolson
GetHuman1619375 did not yet indicate what Instagram should do to make this right.
I have an issue with Instagram too
How GetHuman1619375 fixed the problem
We are waiting for GetHuman1619375 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Instagram's attention and get better help faster. Tap below to get started.
Chat with a real person?
If our free tools aren't enough, we partner with a US company that connects you with a live expert right now for a reasonable fee.
Try a Live Expert
Having Instagram issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman1619375 fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman1619375
Nov 25th, 2018 - 10 mons ago
I have an issue with Instagram too
Not resolved
Seen by 3 customers so far
Similar issue to 21404 others
0 customers following this
Follow this issue to see how it gets fixed
GetHuman1619375 started working on this issue
Nov 25th, 2018 12:00am