My original Instagram account has been hacked. It’s under the name shasiusharley now. T...
GetHuman1619375's customer service issue with Instagram from November 2018
Help with my Instagram issue
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GetHuman1619375's next move: go to the Instagram help center.
Instagram doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1619375 will want to follow the link below to head to their help center. We will check on GetHuman1619375 later to make sure it's all set or try to help escalate.
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Before contacting them, items GetHuman1619375 may need:
Username on Account, Country you are located, Email on Account, Full Name, and Business Document that proves ownership of business account
Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman1619375's own words
My original Instagram account has been hacked. It’s under the name shasiusharley now. The hacker changed all my contact info and emails to his. This is the link to MY profile that he has been stolen!! https:**instagram.com*shasiusharleyutm*source*ig*profile*share&igshid*s*dgcewda**o. Please help me. I also tried to log back in with my Facebook account and it just made me a new account and it won’t let me delete it cause I have no idea what the password is. When I try to reset password it says the link is not valid. I’m super frustrated. Can someone in customer service please contact me. Thank you * Anthony Tolson
GetHuman1619375 did not yet indicate what Instagram should do to make this right.
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