Dear Sir or Madam,**We were sadly informed by one of our colleagues that this morning s...

GetHuman1617132's customer service issue with Instagram from November 2018

21363 similar
0 following
Help with my Instagram issue
First: share to improve GetHuman1617132's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman1617132's next move: go to the Instagram help center.
Instagram doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1617132 will want to follow the link below to head to their help center. We will check on GetHuman1617132 later to make sure it's all set or try to help escalate.
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
Before contacting them, items GetHuman1617132 may need:
Username on Account, Country you are located, Email on Account, Full Name, and Business Document that proves ownership of business account
The issue in GetHuman1617132's own words
Dear Sir or Madam,**We were sadly informed by one of our colleagues that this morning she was unable to log in to her account and when she asked for a password reset the account that the password was sent for is not her personal account that she was using before. We can provide all the sign-in details*username*passwords that were used on the account. Currently the account on her email (which since morning has been deleted) was*is not her account. She unfortunately was not using any type of extra security including the two-factor authenticator * mobile phone number *facebook profile connect.**Is there any way we could get the account back for her? If possible to the old-email so the email that is mentioned in the details.**Details:**Username: pannifabian*Email: *****@***.com**In case we need to provide any further information we are here to do so.**Waiting for an answer.**Best Regards*Anexo
GetHuman1617132 did not yet indicate what Instagram should do to make this right.
I have an issue with Instagram too
How GetHuman1617132 fixed the problem
We are waiting for GetHuman1617132 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Instagram's attention and get better help faster. Tap below to get started.
Chat with a real person?
If our free tools aren't enough, we partner with a US company that connects you with a live expert right now for a reasonable fee.
Try a Live Expert
Having Instagram issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman1617132 fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman1617132
Nov 24th, 2018 - 10 mons ago
I have an issue with Instagram too
Not resolved
Seen by 3 customers so far
Similar issue to 21363 others
0 customers following this
Follow this issue to see how it gets fixed
GetHuman1617132 started working on this issue
Nov 24th, 2018 4:59pm