Dear Sir or Madam,**We were sadly informed by one of our colleagues that this morning s...

GetHuman1617132's customer service issue with Instagram from November 2018

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Help with my Instagram issue
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The issue in GetHuman1617132's own words
Dear Sir or Madam,**We were sadly informed by one of our colleagues that this morning she was unable to log in to her account and when she asked for a password reset the account that the password was sent for is not her personal account that she was using before. We can provide all the sign-in details*username*passwords that were used on the account. Currently the account on her email (which since morning has been deleted) was*is not her account. She unfortunately was not using any type of extra security including the two-factor authenticator * mobile phone number *facebook profile connect.**Is there any way we could get the account back for her? If possible to the old-email so the email that is mentioned in the details.**Details:**Username: pannifabian*Email: *****@***.com**In case we need to provide any further information we are here to do so.**Waiting for an answer.**Best Regards*Anexo
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Instagram

Customer service issue
Reported by GetHuman1617132
Nov 24th, 2018 - 10 mons ago
I have an issue with Instagram too
Not resolved
Seen by 3 customers so far
Similar issue to 21363 others
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Timeline
GetHuman1617132 started working on this issue
Nov 24th, 2018 4:59pm