I recently had an interaction with another user through the direct messages on your soc...

GetHuman1614743's customer service issue with Instagram from November 2018

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If you are able to report an issue then go to the app and head to your personal profile on Instagram. If you are signed in, in the top right click the gear button. From there scroll down and click “Report Something” and follow the prompt. You should get an update via email or within the app. Reports can take up to 2 weeks to hear back from.
The issue in GetHuman1614743's own words
I recently had an interaction with another user through the direct messages on your social media site in which he sent me a picture of his ***** with absolutely zero consent. I immediately blocked this user and brought the incident up to my work manager (the other user and I are coworkers). We are in the process of handling the situation, however, they asked for proof of the altercation in the form of a screen shot or something of that sorts of the message. I do not feel comfortable unblocking this user and going into the messages myself to retrieve the information and was wondering if there was anything you could do to help. Whether that be going into our messages or archives to provide the evidence for me, or something if that nature. His Instagram handle is @tito*gsus and I believe his name is Tito Enrique Proa*o Alc*var.**Thank you for whatever help you can be,*Olivia Crawford
GetHuman1614743 did not yet indicate what Instagram should do to make this right.
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Instagram

Customer service issue
Reported by GetHuman1614743
Nov 24th, 2018 - 10 mons ago
I have an issue with Instagram too
Not resolved
Seen by 5 customers so far
Similar issue to 21290 others
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Timeline
GetHuman1614743 started working on this issue
Nov 24th, 2018 3:58am