Hi, I'm emailing you regarding not being able to access my Instagram account - Meganhig...

GetHuman1526162's customer service issue with Instagram from November 2018

11 views | 19635 similar | 0 following
Help with my Instagram issue
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The issue in GetHuman1526162's own words
Hi, I'm emailing you regarding not being able to access my Instagram account - Meganhiggins*.**This is my main account but i do have another one linked to it which is tinymiggins.**Each time i try to log in to Meganhiggins* and say 'forgot my password' it gives me the option to reset by phone number then sends me a code, i input the code and it logs me onto tinymiggins!**if i try to reset it by username or email address it says an email has been sent to my email address *****@***.com but it never arrives!**I have been trying now for nearly ** hours and BT have said there is no problem with my email account as its receiving all other emails fine.**Please Please can you help me as its really important for me to access the meganhiggins* account as soon as possible. I have sent fault reports off to Instagram but I've heard nothing. I really don't know what to do.**Many thanks*Steph Higgins*(Ps I'm emailing from this account incase there is a problem with my other email)

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Instagram

Customer service issue
Reported by GetHuman1526162
Nov 8th, 2018 - 4 years ago
Fixed
Seen by 11 customers so far
Similar issue to 19635 others
0 customers following this
Items needed
Username on Account
Country you are located
Email on Account
Full Name
Business Document that proves ownership of business account

Timeline

GetHuman1526162 started working on this issue
Nov 8th, 2018 9:31pm
GetHuman1526162 indicated the issue is not fixed yet.
Nov 8th, 2018 9:35pm