I tried the steps you have mentioned in your above email in order to recover my account...

GetHuman-bhilashi's customer service issue with Instagram from November 2018

31 views | 19592 similar | 0 following
Help with my Instagram issue
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GetHuman-bhilashi's next move: find and follow the right step-by-step guide.
Instagram doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-bhilashi will need to dig through the advice provided by Instagram, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-bhilashi can let us know if they help or not.
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Before contacting them, items GetHuman-bhilashi may need:
Username on Account, Country you are located, Email on Account, Full Name, and Business Document that proves ownership of business account
Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-bhilashi's own words
I tried the steps you have mentioned in your above email in order to recover my account, however, when I did the same, I was able to change my password.**But, when I am trying to log in to my account again, it is showing that Instagram have detected an unusual login attempt, hence they have sent a security code to my email address, however the email address that is mentioned there "Email: b********@b*.ru" is not the correct email address, as I do not have any email address like that. Hence, I am not able to get the security code to get my account unlocked.**Also, the email address which I have used in order to create my account was *****@***.com. Could you please look into this matter asap and let me know what are the next steps which I have to follow in order to get my account back.**I really appreciate your time and hope to get a resolution soon as this seems to be a very serious matter here. Also, one last thing, if you check the email address which I have mentioned is ending with .ru, which seems to be a russian email address, hence I am sure that something fishy is going with my account. So, request to please take all the necessary actions here in order to get this issue resolved.**Also, please cc my email address *****@***.com when you will send a reply, just for your confirmation that it is my email address. Thanks.

GetHuman-bhilashi did not yet indicate what Instagram should do to make this right.

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Instagram

Customer service issue
Reported by GetHuman-bhilashi
Nov 8th, 2018 - 2 years ago
Not resolved
Seen by 31 customers so far
Similar issue to 19592 others
0 customers following this

Timeline

GetHuman-bhilashi started working on this issue
Nov 8th, 2018 5:15pm

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