I don't have Instagram Polls, GIFS, Stickers or Questions.

GetHuman1523122's customer service issue with Instagram from November 2018

Help with my Instagram issue
The issue in GetHuman1523122's own words
I was trying to use Instagram Polls, Gifs, Stickers or Questions. ... My issue is that I don't have Instagram Polls, GIFS, Stickers or something like that on my account. I have an LG G* with Android *.*, i formatted my phone several times, I tried to uninstall Instagram, and I also tried to login with my defective account on my friends ' phone who have Polls and other features, but they don't show...*I also tried to register a new account on Instagram with my phone in the same app, and the new account magically has got this features! But my personal defective account don't... Why? Can you solve that? I think that my account is blocked or unable to receive this features or something like that. My app is always updated with Google Play Store.*I also reported this issue different times to Instagram by the app, but I never received a reply.*Hope you can solve that. Thank you.
GetHuman1523122 did not yet indicate what Instagram should do to make this right.
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Instagram

Instagram
Customer service issue
Reported by GetHuman1523122
Nov 8th, 2018 - 3 mons ago
I have an issue with Instagram too
Fixed
Seen by 8 customers so far
Similar issue to 19572 others
0 customers following this
Items needed
Username on Account
Country you are located
Email on Account
Full Name
Business Document that proves ownership of business account
Timeline
GetHuman1523122 started working on this issue
Nov 8th, 2018 1:55pm
GetHuman1523122 indicated the issue is not fixed yet.
Nov 8th, 2018 1:58pm