hello**it appears there is a mix up. i own two accounts (one for my art clients @eabpai...

GetHuman1522972's customer service issue with Instagram from November 2018

2 views | 19568 similar | 0 following
Help with my Instagram issue
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GetHuman1522972's next move: find and follow the right step-by-step guide.
Instagram doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1522972 will need to dig through the advice provided by Instagram, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman1522972 can let us know if they help or not.
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Before contacting them, items GetHuman1522972 may need:
Username on Account, Country you are located, Email on Account, Full Name, and Business Document that proves ownership of business account
The issue in GetHuman1522972's own words
hello**it appears there is a mix up. i own two accounts (one for my art clients @eabpaintings and one which is my personal one @eab * formerly @eaburgo). My @eaburgo account is the one which was hacked. Someone changed the email and has changed my instagram handle. **Attached are the same images I have already sent to you. You will see, that i am on all of my pictures (similar to the @eabpaintings account). Please help me, someone has taken it over. My daughter helped me find the account through the hashtag I used (*eaburgo) and found a picture where I was tagged on (the handle name had changed).**Please note: I have * emails: *****@***.com and *****@***.com! *Thank you for you assistance and kind regards,*Eugenia A. Burgo

GetHuman1522972 did not yet indicate what Instagram should do to make this right.

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Instagram

Customer service issue
Reported by GetHuman1522972
Nov 8th, 2018 - 3 years ago
Not resolved
Seen by 2 customers so far
Similar issue to 19568 others
0 customers following this

Timeline

GetHuman1522972 started working on this issue
Nov 8th, 2018 1:18pm

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