My organization's Instagram account suddenly began demanding a security code from our s...

GetHuman-kkostel's customer service issue with Instagram from November 2018

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Help with my Instagram issue
GetHuman-kkostel's next move: find and follow the right step-by-step guide.
Instagram doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-kkostel will need to dig through the advice provided by Instagram, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-kkostel can let us know if they help or not.
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Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-kkostel's own words
My organization's Instagram account suddenly began demanding a security code from our social media team to sign in. The account is connected to my email address at work and to a phone number of one of my co-workers that she no longer owns. I requested a security code be sent to my email address, but nothing arrived. We've talked to IS here at my organization, but nothing has come through from Instagram and nothing has been blocked by our spam filters. I've sent numerous requests for help through their online help center, but have received no response. The instructions Instagram posts for what to do in this situation are either out-of-date or just plain wrong, as they reference links on screens that don't exist. We need help because Instagram is a critical way that we reach the public on issues regarding ocean conservation and science literacy.

GetHuman-kkostel did not yet indicate what Instagram should do to make this right.

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Customer service issue
Reported by GetHuman-kkostel
Nov 7th, 2018 - 4 years ago
Seen by 3 customers so far
Similar issue to 19455 others
0 customers following this
Items needed
Username on Account
Country you are located
Email on Account
Full Name
Business Document that proves ownership of business account


GetHuman-kkostel started working on this issue
Nov 7th, 2018 2:20pm
GetHuman-kkostel indicated the issue is not fixed yet.
Nov 7th, 2018 2:21pm