I opened instagram and my app said I had been logged out. When I tried to log in it sai...

GetHuman-brackenb's customer service issue with Instagram from November 2018

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Help with my Instagram issue
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The issue in GetHuman-brackenb's own words
I opened instagram and my app said I had been logged out. When I tried to log in it said that account didn’t exist. Someone hacked my account and is controlling the account and all my photos. I have notified the Instagram help center multiple times and several friends have reported the account as an impostor. Instagram sent me a code and told me to take a photo of myself with the code written on a piece of paper and send it back to them. I did this and followed all their instructions. They said they could not verify the account was mine and therefore could not help. There are pictures of me in the account and I have screenshots of my old login screen with my username and photo. It is very clearly my account!**I would like Instagram to restore my account to me and NOT the hacker who has stolen my identity. That is how I want the issue resolved.

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Customer service issue
Reported by GetHuman-brackenb
Nov 4th, 2018 - 4 years ago
Not resolved
Seen by 14 customers so far
Similar issue to 19134 others
0 customers following this


GetHuman-brackenb started working on this issue
Nov 4th, 2018 9:51pm