My Instagram account with the username: “sosopinkypie” *got disabled by Instagram on th...

GetHuman1491058's customer service issue with Instagram from November 2018

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Help with my Instagram issue
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GetHuman1491058's next move: find and follow the right step-by-step guide.
Instagram doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1491058 will need to dig through the advice provided by Instagram, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman1491058 can let us know if they help or not.
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Before contacting them, items GetHuman1491058 may need:
Username on Account, Country you are located, Email on Account, Full Name, and Business Document that proves ownership of business account
Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman1491058's own words
My Instagram account with the username: “sosopinkypie” *got disabled by Instagram on the **th Oktober ****. No one can see my account anymore. And when I try to log in it says that I got disabled because I violated the terms and I pretended to be someone else on Facebook.*But that’s not true! I didn’t pretend to be someone else on facebook, and I didn’t violated any terms. Instagram made a mistake. *So I contacted the Instagram support mail about ** times and they wanted me to prove my identity, so I did as they requested. I told them my e-mail (*****@***.com) with which I created my account and I told them about the phone and number I had. *I even sent them photo proves and my personal ID card. *But they don’t wanna help me and still don’t believe me that I’m the owner of my account that they deactivated my account by mistake. Please help me to get my account back, because I really worked hard on it and didn’t violated any rules. **Thank you.*Sophia

GetHuman1491058 did not yet indicate what Instagram should do to make this right.

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Instagram

Customer service issue
Reported by GetHuman1491058
Nov 4th, 2018 - 2 years ago
Not resolved
Seen by 12 customers so far
Similar issue to 19078 others
0 customers following this

Timeline

GetHuman1491058 started working on this issue
Nov 4th, 2018 11:49pm