GetHuman-amjoudre's customer service issue with Instagram from October 2018
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Help with my Instagram issue
GetHuman-amjoudre's next move: find and follow the right step-by-step guide.
Instagram doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-amjoudre will need to dig through the advice provided by Instagram, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-amjoudre can let us know if they help or not.
If you don't see a guide here that matches the problem you are having, please see if Instagram has better answers for you: Instagram Help Center
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Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-amjoudre's own words
My account was hacked on September ***th. Hacker has changed username, email address and password. Account was called joudrea, and is now walker*****anton. Email address was *****@***.com and phone is *** *** ****. email address has now been changed to something .ru! I've messaged Instagram several times, sent photos of me with a code they gave me and no one responds. Please help me get my account back! I was hacked once before in August and received a code on my cell phone and easily got it back. This time those codes are not coming. I feel very violated.**I want Instagram to email me with a way to get my account back!!!
This is especially frustrating because there are personal and business photos and videos on my account. I feel violated.
I want my account back!!!!!!
I'm not sure how long I've been on Instagram but my account was just growing. I expect to feel as secure as possible when I sign up for accounts and I expect help if I'm hacked. Not to be brushed off and ignored.
I have tried every way out there to contact them. I constantly check Facebook for others going through the same thing, and have asked for help. Nothing helps.
I have an issue with Instagram too
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GetHuman-amjoudre indicated the issue is not fixed yet.
Oct 22nd, 2018 8:22pm
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