GetHuman-amjoudre's customer service issue with Instagram from October 2018

5 views | 17767 similar | 0 following
Help with my Instagram issue
GetHuman-amjoudre's next move: find and follow the right step-by-step guide.
Instagram doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-amjoudre will need to dig through the advice provided by Instagram, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-amjoudre can let us know if they help or not.
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Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-amjoudre's own words
My account was hacked on September ***th. Hacker has changed username, email address and password. Account was called joudrea, and is now walker*****anton. Email address was *****@***.com and phone is *** *** ****. email address has now been changed to something .ru! I've messaged Instagram several times, sent photos of me with a code they gave me and no one responds. Please help me get my account back! I was hacked once before in August and received a code on my cell phone and easily got it back. This time those codes are not coming. I feel very violated.**I want Instagram to email me with a way to get my account back!!!
This is especially frustrating because there are personal and business photos and videos on my account. I feel violated.
I want my account back!!!!!!
I'm not sure how long I've been on Instagram but my account was just growing. I expect to feel as secure as possible when I sign up for accounts and I expect help if I'm hacked. Not to be brushed off and ignored.
I have tried every way out there to contact them. I constantly check Facebook for others going through the same thing, and have asked for help. Nothing helps.
How GetHuman-amjoudre fixed the problem

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Customer service issue
Reported by GetHuman-amjoudre
Oct 22nd, 2018 - 3 years ago
Seen by 5 customers so far
Similar issue to 17767 others
0 customers following this
Items needed
Username on Account
Country you are located
Email on Account
Full Name
Business Document that proves ownership of business account


GetHuman-amjoudre started working on this issue
Oct 22nd, 2018 8:19pm
GetHuman-amjoudre indicated the issue is not fixed yet.
Oct 22nd, 2018 8:22pm

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