Good Morning.**I have a problem when logging on Instagram. Last night I was updating my...

GetHuman1385777's customer service issue with Instagram from October 2018

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The issue in GetHuman1385777's own words
Good Morning.**I have a problem when logging on Instagram. Last night I was updating my contact information, I changed my email and cell phone number, because the ones I had registered didn't use them anymore (I don't have access to them). After having done this, it begans to appear a "challenge" in which I must choose a contact to send me a verification code and enter, but the two options that gives me are precisely the email and cell phone that I had changed because I cannot use them anymore. However, to my current email came the confirmation that both data had been changed. Then I don't understand why, if I already modified my data, I still ask for verification in old contacts.**I hope to get a quick response, because I don't want to lose my account. There I share very important moments and it would be a shame to lose them.**Thank you,**Mar*a Camila Cuello Saumeth*Email: *****@***.com*Cell phone: (***) *** *** ****
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Customer service issue
Reported by GetHuman1385777
Oct 21st, 2018 - 3 mons ago
I have an issue with Instagram too
Not resolved
Seen by 2 customers so far
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GetHuman1385777 started working on this issue
Oct 21st, 2018 3:17pm