Good Morning.**I have a problem when logging on Instagram. Last night I was updating my...
GetHuman1385777's customer service issue with Instagram from October 2018
Help with my Instagram issue
First: share to improve GetHuman1385777's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman1385777's next move: go to the Instagram help center.
Instagram doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1385777 will want to follow the link below to head to their help center. We will check on GetHuman1385777 later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman1385777 may need:
Username on Account, Country you are located, Email on Account, Full Name, and Business Document that proves ownership of business account
The issue in GetHuman1385777's own words
Good Morning.**I have a problem when logging on Instagram. Last night I was updating my contact information, I changed my email and cell phone number, because the ones I had registered didn't use them anymore (I don't have access to them). After having done this, it begans to appear a "challenge" in which I must choose a contact to send me a verification code and enter, but the two options that gives me are precisely the email and cell phone that I had changed because I cannot use them anymore. However, to my current email came the confirmation that both data had been changed. Then I don't understand why, if I already modified my data, I still ask for verification in old contacts.**I hope to get a quick response, because I don't want to lose my account. There I share very important moments and it would be a shame to lose them.**Thank you,**Mar*a Camila Cuello Saumeth*Email: *****@***.com*Cell phone: (***) *** *** ****
GetHuman1385777 did not yet indicate what Instagram should do to make this right.
I have an issue with Instagram too
How GetHuman1385777 fixed the problem
We are waiting for GetHuman1385777 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.