My account was hacked. I don’t use it often so I’m not sure when it happened. I notic...
GetHuman-dgiroir's customer service issue with Instagram from October 2018
Help with my Instagram issue
First: share to improve GetHuman-dgiroir's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-dgiroir's next move: go to the Instagram help center.
Instagram doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-dgiroir will want to follow the link below to head to their help center. We will check on GetHuman-dgiroir later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman-dgiroir may need:
Username on Account, Country you are located, Email on Account, Full Name, and Business Document that proves ownership of business account
Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-dgiroir's own words
My account was hacked. I don’t use it often so I’m not sure when it happened. I noticed it last night. My username had been changed on the account from d*giroir to vickyless*! and my email address had been changed. Several inappropriate followers had also been added. I changed my username back and my email address back and started unfollowing the thousands of followers added. I stopped for a bit when I received a phone call, and when I tried to get back in to continue I couldn’t. It is saying my password is incorrect and there is no account associated with my phone number or email address. I want the account shut down because I don’t want my name or information associated with an inappropriate account.
GetHuman-dgiroir did not yet indicate what Instagram should do to make this right.
I have an issue with Instagram too
How GetHuman-dgiroir fixed the problem
We are waiting for GetHuman-dgiroir to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.