Instagram Customer Service Issues

Archive 32

The following are issues that customers reported to GetHuman about Instagram customer service, archive #32. It includes a selection of 20 issue(s) reported October 13, 2018 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
Saluti, ho mantenuto il mio profilo Instagram per molto tempo senza approfondire le regole. Sapevo che era importante non condividere contenuti offensivi o inappropriati. Tuttavia, non ero a conoscenza delle gravi conseguenze dell'utilizzo di bot per ottenere like e follower. Dopo aver ricevuto un blocco dell'account questa mattina, ho cercato assistenza da Instagram. Mi è stato richiesto di confermare la proprietà dell'account tramite foto e codici. Ho appreso che molte persone hanno atteso settimane per una risposta e la riattivazione dell'account non è garantita. Mi scuso umilmente se ho violato le regole senza essere consapevole delle conseguenze. Chiedo una seconda possibilità per riavere il mio account, sono disposto anche a pagare per questo servizio. Il mio username era @rotaruion99. Vi prego di contattare Instagram per riattivare il mio account al più presto. Grazie.
Reported by GetHuman-rotaruio on samedi 13 octobre 2018 21:24
Hello, I have had my Instagram profile for a long time but I never carefully read the Instagram guidelines, although I knew not to post offensive or pornographic content. I didn't realize that using bots for followers and likes could lead to the account being blocked. Many of my friends and even popular YouTubers use these services, so I thought it was okay to try. After getting some likes and followers, my account got blocked. I contacted Instagram support, and they requested verification to unlock the account. I apologize for not knowing the severity of this violation and hope to regain access to my account soon. I learned about this forum from a girl who faced similar issues and wrote about it on her blog. My Instagram username is: @rotaruion99.
Reported by GetHuman1340616 on samedi 13 octobre 2018 22:36
Greetings, my name is Dustin Paul. Early Saturday morning, on October 13, [redacted], an individual from Egypt managed to breach the security of my Instagram and Facebook accounts, altering all the login details and primary contact information. Being a music artist, these platforms are essential for my livelihood as they help me secure job opportunities and support my family. Over the years, I have built a significant following of 10,[redacted] on Instagram and 11,[redacted] on my Facebook page. I am currently overwhelmed by the situation and unsure of the next steps to take. My Instagram handle was @dustinpaulmusic, and it was linked to the email [redacted], as far as I can recall. Unfortunately, both identifiers no longer seem to be associated with my accounts. I am seeking guidance on resolving this distressing issue as I am unable to do so independently. I am grateful for any assistance you can provide. Thank you for your attention to this matter.
Reported by GetHuman1343538 on dimanche 14 octobre 2018 17:11
Subject: Urgent: Fraudulent Instagram Account Impersonation Report I would like to bring to your attention a severe issue regarding a fraudulent Instagram account posing as me, Marco Dolce, a well-known recording artist and musician. The fake account with the handle #therealmarcodolce, operated by Daniel McDarby (@danmcdarby), has been active since January [redacted]. This impostor has used my personal pictures and copyrighted work to deceive followers into believing the inappropriate content posted there is representative of me. This impersonation has caused irreparable damage to my reputation and business. I urge Instagram to promptly remove the fraudulent account, inform all followers of its deceptive nature, and provide me with essential information about the perpetrator for legal action. Please reach out to me via [redacted] at your earliest convenience. Your cooperation in rectifying this situation is greatly appreciated. Thank you. Sincerely, Marco Dolce www.xumantra.com www.earthgongbath.com www.facebook.com/xumantra
Reported by GetHuman1344641 on dimanche 14 octobre 2018 21:29
Our company's account @polydron_uk was last accessed on March 23rd, when Louise Hinson, who managed the account, left without a handover. We are currently locked out of the account, unable to post or make changes, as we do not have the password. The email linked to the account is [redacted], and it was most likely accessed or registered on an iPad. Our business Facebook page shows linked accounts with the following information: Email: [redacted] Phone: +[redacted]58 We are seeking assistance on how to verify our account to regain access and eventually transfer it to a business account. Thank you for any help provided.
Reported by GetHuman1346743 on lundi 15 octobre 2018 11:35
Dear IG Support, I am reaching out regarding my IG account under the handle Jenycupcakes with the name Jennifer Wood. There have been reports on innocent photos of my children on my PRIVATE account, presumably by someone I know. This has caused my personal hashtags to be hidden, impacting my ability to organize family memories. I kindly request a review of the reported photos to restore access to my kids' hashtags. It appears that the reports are a deliberate attack, and I urge for the removal of the person responsible from my friends list. I understand the need for reporting abusive content but in this case, it's used maliciously. I seek your assistance in addressing this issue promptly. My husband and I are distressed by the situation, considering these hashtags hold memories of our children for the past five years. Thank you for your attention to this matter. Sincerely, Jenycupcakes
Reported by GetHuman1347193 on lundi 15 octobre 2018 13:26
I am unable to access my account @moneymakingdirtbag because I have forgotten my password. Despite attempting to reset it through email, I have not been receiving any password reset emails. I suspect that my email may not be linked to my Instagram account, as I have no other means of logging in beyond my email and username. I do not have a linked phone number or any secondary logins. I kindly request assistance in regaining access to my account, @Moneymakingdirtbag. My email address is [redacted], and I can be reached at [redacted] if further information is required. Thank you for your support, and I look forward to resolving this matter promptly.
Reported by GetHuman-jahsean on lundi 15 octobre 2018 15:22
There have been multiple instances where I have reported videos and pictures on specific accounts showcasing bare buttocks and a woman's bare breasts. Despite following the guidelines, all of my reports consistently come back stating there is no violation. Instagram's guidelines clearly state that nudity, sexual intercourse, and explicit content are not allowed on the platform. For instance, photos showing female nipples are prohibited except for certain situations like breastfeeding. I kindly request a human review of these reported videos and images for appropriate removal. Furthermore, I urge the consideration of deleting @dbz.history's account due to its inappropriate sexual and homophobic content, as well as videos that sexualize children. I appreciate your attention to this matter and hope for a safer Instagram community.
Reported by GetHuman1352919 on mardi 16 octobre 2018 05:15
Dear Instagram Support, I would like to address the wrongful disabling of my Instagram account. I have been a victim of bullying and harassment by individuals who have made false reports about me. Despite providing Instagram with a police report (#[redacted] filed in Toronto, Ontario), my account was deactivated. After receiving an email stating my account was restored, I attempted to log in but was unsuccessful. I followed the instructions to reach out for assistance but have not received a response. Prior to the deactivation, my account had no violations or warnings. I kindly request Instagram to uphold their commitment to reactivating my account and granting me access. Thank you.
Reported by GetHuman-klotzsas on mardi 16 octobre 2018 21:28
My Instagram account was recently disabled unjustly. I experienced bullying and harassment, and false reports were made against me by individuals causing trouble in my personal life outside of Instagram. I submitted the police report (#[redacted] filed in Toronto, Ontario) to Instagram as evidence. They initially informed me that my account was restored and reactivated, but when I tried to log in, I couldn't access my account. I followed their instructions to reach out for assistance but have not received a response yet. Prior to the deactivation, I had no violations, reported photos, or warnings. I am requesting Instagram to restore my account as promised and grant me access.
Reported by GetHuman-klotzsas on mardi 16 octobre 2018 23:07
Ho ricevuto una notifica di violazione dei diritti sul mio telefono, ma su Instagram non vedo alcuna informazione al riguardo. Poco dopo, ho ricevuto un'altra notifica per contenuti sessualmente espliciti. Non ho ricevuto email né notifiche dall'app che spiegassero il motivo della segnalazione. Alla fine, il mio account è stato definitivamente cancellato. L'unico post che avrei potuto eliminare era un'immagine in bianco e nero di un fondoschiena femminile non esplicita. Mi chiedo se sia possibile essere cancellati solo per segnalazioni di altri account o se ho effettivamente violato qualche regola.
Reported by GetHuman1362574 on mercredi 17 octobre 2018 09:40
Dear Instagram Team, I am writing to inform you that my Instagram account, @footmodelworld, has been disabled. I sincerely apologize for violating the community guidelines. It was never my intention to do so. I acknowledge that a recent post, which contained uncensored female nudity at the request of the model, led to the ban. I want to clarify that my account was not meant to share sexual content or advertise such services. I am committed to removing any inappropriate content and complying with Instagram's guidelines moving forward. I have reviewed the guidelines thoroughly. I kindly request a second chance to demonstrate that I can adhere to the rules. Best regards, Tim
Reported by GetHuman-tim_ba on mercredi 17 octobre 2018 16:07
Subject: Appeal for @footmodelworld Instagram Account Suspension To the Instagram Team, I am reaching out regarding the disablement of my account @footmodelworld. I sincerely regret any actions that led to a violation of the community guidelines. It was not my intention to breach any rules. Upon reflection, I realize that a recent post featuring female nudity, which I shared at the request of the model, was not adequately censored, resulting in the ban. I want to make it clear that my account was never meant to promote sexual content or services. I understand the gravity of the situation and have familiarized myself with Instagram's guidelines to ensure compliance moving forward. I kindly request a second chance to rectify this mistake and assure you that I will promptly remove any inappropriate content to align with the platform's standards. I appreciate your consideration and the opportunity to demonstrate my commitment to upholding Instagram's policies. Thank you.
Reported by GetHuman-lyfeet on mercredi 17 octobre 2018 16:11
I'm frustrated with constantly reporting photos on Instagram that violate guidelines only to receive a message stating otherwise. Today, I reported a disturbing photo of someone making their cat breathe from a bong with substances in it, but Instagram found no issue. This has happened before with photos containing racial slurs and animal abuse. Instagram should be a safe platform, free from violence, racism, and drugs. Please review these reported photos thoroughly instead of relying solely on bots.
Reported by GetHuman-smarcum on mercredi 17 octobre 2018 19:47
Hello, I'm Haley, an active Instagram user. I'm reaching out to suggest a new feature for the app that would allow users to hide and unhide photos on their profile at their discretion. Users could choose to hide photos from everyone, non-followers, or specific users, similar to how Snapchat handles story settings. This feature would provide users with more control over their account's privacy and I believe it would enhance the Instagram experience. I welcome any feedback or questions on this idea. Thank you for considering my suggestion. Best, Haley
Reported by GetHuman-hdbug on mercredi 17 octobre 2018 21:14
I have encountered a distressing situation where an unidentified individual has created multiple accounts impersonating me. They have gained unauthorized access to my WhatsApp, sharing my personal contact information and images of my children. Additionally, they have sent threatening messages to my acquaintances accompanied by a photo of a knife. Recently, they established an account under my birth name, using my photo as the profile picture. Despite reporting this impersonation to Instagram along with substantial evidence, including my ID, they have failed to take action, claiming no wrongdoing on the impostor's end. The allowance of such harassment on the platform is disheartening and exasperating, leaving me feeling vulnerable and violated.
Reported by GetHuman1371725 on jeudi 18 octobre 2018 20:23
I had trouble setting up an Instagram account. When I tried using my email, [redacted], it said it was already in use by winfredgrodiny4, a username I don't recognize. When I tried to log in as winfredgrodiny4, it said there was suspicious activity and needed to confirm a code sent to me, which was [redacted]. But by the time I got the code, I couldn't return to the confirmation screen. I need help resolving this issue as I've never set up an account before and would like to do so soon. I hope my message reaches someone who can assist me. Thank you.
Reported by GetHuman1374615 on vendredi 19 octobre 2018 10:03
I am having trouble accessing my Instagram account (hbrown872) due to a phone number change. Despite providing photos and an access code, Instagram keeps asking for more information. This process is becoming time-consuming. Can someone assist me in regaining access to my account without the need for multiple verifications? I now have a new phone number: [redacted], but initially, I opened the account with the old number [redacted]. My email addresses are [redacted] and [redacted] Thank you for your help. - Heidi Brown
Reported by GetHuman1377702 on vendredi 19 octobre 2018 19:44
My account was compromised. I rarely use it, so I'm unsure when it was breached. I recently noticed the unauthorized activity. The username was altered from d_giroir to vickyless_! and the email was changed as well. Inappropriate followers were added, prompting me to revert the changes and remove added followers. Upon trying to regain access, I was locked out due to an incorrect password and a lack of association with my email or phone number. I wish to have the account deactivated to dissociate my name from any improper content.
Reported by GetHuman-dgiroir on samedi 20 octobre 2018 14:34
Hello, my name is Melissa B. My Instagram account, @melissabowden, was hacked on 10/16/18. The hacker changed my username, password, email, and phone number, preventing me from accessing my account. They renamed it to @laithpiper. After reporting the hack, Instagram disabled my account for violating community guidelines. Despite contacting Instagram and Facebook multiple times and submitting various forms, I have not received any assistance. I am desperate to regain access to my account. I have evidence of my identity, the account status, and the changes made by the hacker. I even have a screenshot of the hacking incident. Any help in recovering my account would be greatly appreciated. Thank you.
Reported by GetHuman1384238 on dimanche 21 octobre 2018 02:56

Help me with my Instagram issue

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