So basically, a friend of mine hadn’t linked one of her accounts to her new phone numbe...

GetHuman-volt_rai's customer service issue with Instagram from October 2018

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The issue in GetHuman-volt_rai's own words
So basically, a friend of mine hadn’t linked one of her accounts to her new phone number. And when she wanted to reset the password, she couldn’t do so ‘cause she doesn’t have access to the previous number. She couldn’t reset through e-mail too ‘cause there was another account with pretty much the exact same username**Resolution: Reset the password for that account (@rachetcyrus) and send her the new password @syasyagonzalez (that’s here main account, and the account she has access to.
GetHuman-volt_rai did not yet indicate what Instagram should do to make this right.
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Instagram

Customer service issue
Reported by GetHuman-volt_rai
Oct 20th, 2018 - a mon ago
I have an issue with Instagram too
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Seen by 3 customers so far
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Timeline
GetHuman-volt_rai started working on this issue
Oct 20th 1:30am