Basically, a friend of mine forgot to link one of her accounts with her new phone numbe...

GetHuman-volt_rai's customer service issue with Instagram from October 2018

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The issue in GetHuman-volt_rai's own words
Basically, a friend of mine forgot to link one of her accounts with her new phone number, and now she can’t access that number because she can’t see the code instagram sends to that number. And neither can she use email to recover because as it turns out, someone already had the same username as she does and when she tries to send a recover password email, it’s the other account that receives it. Is there any way for IG to reset here password?
GetHuman-volt_rai did not yet indicate what Instagram should do to make this right.
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Customer service issue
Reported by GetHuman-volt_rai
Oct 20th, 2018 - 3 mons ago
I have an issue with Instagram too
Not resolved
Seen by 2 customers so far
Similar issue to 17526 others
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GetHuman-volt_rai started working on this issue
Oct 20th, 2018 1:23am