Hi,**My account was working normally yesterday and today when I opened the app and I wa...

GetHuman-lmmackay's customer service issue with Instagram from October 2018

Help with my Instagram issue
Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-lmmackay's own words
Hi,**My account was working normally yesterday and today when I opened the app and I was logged out. I am unable to log into my account and when I tried to recover the password I was told my email (*****@***.com is the one I registered with) is no longer recognized by your system. I did not find an email from Instagram notifying me of the email settings change so I am not able to revert this change. My daughter found my account here *https:**instagram.com*vizragorewilla?utm*source*ig*profile*share&igshid*f**ta**qa**b*by seeing who is tagged in her posts in my place. My account looks the same except my name and profile photo are not me anymore. Please let me know what I need to do to get access to my account back.**Thank you,*Linda Mackay**image*.jpeg**image*.jpeg
GetHuman-lmmackay did not yet indicate what Instagram should do to make this right.
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Customer service issue
Reported by GetHuman-lmmackay
Oct 19th, 2018 - 3 mons ago
I have an issue with Instagram too
Seen by 4 customers so far
Similar issue to 17510 others
0 customers following this
Items needed
Username on Account
Country you are located
Email on Account
Full Name
Business Document that proves ownership of business account
GetHuman-lmmackay started working on this issue
Oct 19th, 2018 9:21pm
GetHuman-lmmackay indicated the issue is not fixed yet.
Oct 19th, 2018 9:30pm