I am trying to log into my own Instagram account (hbrown***)*I have a new phone and num...

GetHuman1377702's customer service issue with Instagram from October 2018

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Help with my Instagram issue
GetHuman1377702's next move: go to the Instagram help center.
Instagram doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1377702 will want to follow the link below to head to their help center. We will check on GetHuman1377702 later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman1377702 may need:
Username on Account, Country you are located, Email on Account, Full Name, and Business Document that proves ownership of business account
The issue in GetHuman1377702's own words
I am trying to log into my own Instagram account (hbrown***)*I have a new phone and number,and no access to my old phone number,in which I opened this account, I did exactly as asked,sent photos of myself and the access number I hand wrote sent it,and they asked for another,then another, which,is time consuming,and a bit much,and after all that he said,he couldn't give me access to my Instagram account ? Please,help me with this issue,so I can log back in to my Instagram account, without that scam type way,one face recognition,is enough, I have a new phone number (***)***-*****I opened the Instagram account with old phone number (***)***-****, which I haven't access to.*My email: *****@***.com******@***.com*Thank you: Heidi Brown
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Instagram

Customer service issue
Reported by GetHuman1377702
Oct 19th, 2018 - a mon ago
I have an issue with Instagram too
Not resolved
Seen by 3 customers so far
Similar issue to 17501 others
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Timeline
GetHuman1377702 started working on this issue
Oct 19th 7:44pm
GetHuman1377702 shared this issue with followers on Twitter
Oct 19th 7:44pm