Hi - i've sent numerous help requests from within the app but haven't heard back. THe p...
GetHuman-hugoama's customer service issue with Instagram from October 2018
Help with my Instagram issue
First: share to improve GetHuman-hugoama's odds
Strength in numbers! Companies respond better when others are watching.
Did we steer you to the right help?
Waiting to see if GetHuman-hugoama got the right customer help using our suggestion.
Before contacting them, items GetHuman-hugoama may need:
Username on Account, Country you are located, Email on Account, Full Name, and Business Document that proves ownership of business account
The issue in GetHuman-hugoama's own words
Hi - i've sent numerous help requests from within the app but haven't heard back. THe problem is this. I set up * factor auth and then replaced my phone without backing up my codes. Its a stupid mistake but now i'm permanently locked out unless so can help me disable * factor from your side. I can provide identification if required. Please help! I have over *** photos and several years of careful photo curation I wish not to lose.
GetHuman-hugoama did not yet indicate what Instagram should do to make this right.
I have an issue with Instagram too
How GetHuman-hugoama fixed the problem
We are waiting for GetHuman-hugoama to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.