Hi - i've sent numerous help requests from within the app but haven't heard back. THe p...

GetHuman-hugoama's customer service issue with Instagram from October 2018

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The issue in GetHuman-hugoama's own words
Hi - i've sent numerous help requests from within the app but haven't heard back. THe problem is this. I set up * factor auth and then replaced my phone without backing up my codes. Its a stupid mistake but now i'm permanently locked out unless so can help me disable * factor from your side. I can provide identification if required. Please help! I have over *** photos and several years of careful photo curation I wish not to lose.
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Instagram

Customer service issue
Reported by GetHuman-hugoama
Oct 19th, 2018 - 25d ago
I have an issue with Instagram too
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Seen by 3 customers so far
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GetHuman-hugoama started working on this issue
Oct 19th 12:47am