Dear Sir*Madam**My son had his account impersonated and some billing messages was sent...

GetHuman-brinaspa's customer service issue with Instagram from October 2018

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The issue in GetHuman-brinaspa's own words
Dear Sir*Madam**My son had his account impersonated and some billing messages was sent from that account. He has got in alot of trouble at school for it although it wasn't him. As a family we are trying to clear his name, is it possible to get the IP address for this made up account and ours to prove it hasn't come from our house hold devices. Please help us to clear our son's name thank you. **Kind regards **Miss Sabrina Reid
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Instagram

Customer service issue
Reported by GetHuman-brinaspa
Oct 15th, 2018 - 2 mons ago
I have an issue with Instagram too
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Seen by 4 customers so far
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Timeline
GetHuman-brinaspa started working on this issue
Oct 15th 9:48am
GetHuman-brinaspa shared this issue with followers on Twitter
Oct 15th 10:05am