I know what my password is because I remember logging into other devices with this pass...

GetHuman1335671's customer service issue with Instagram from October 2018

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Help with my Instagram issue
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Username on Account, Country you are located, Email on Account, Full Name, and Business Document that proves ownership of business account
The issue in GetHuman1335671's own words
I know what my password is because I remember logging into other devices with this password, but when I tried to log into my phone with it, my password didn’t work. I soon realized there was another account with a username similar to my own. My account is oliviallefferts and this new account was olivialeffertss. I tried to log into olivialeffertss with my password, and it worked. When I tried to reset my password for my account, it sent me a link to reset olivialeffertss instead, which I don’t own. I deleted the account olivialeffertss thinking this would solve the problem but it only made it worse. Now whenever I tried to reset my account password, it said it would send a link to my email, *****@***.com, but it never sent the email now matter how many times I tried. I think this is either a major glitch or I got hacked.
GetHuman1335671 did not yet indicate what Instagram should do to make this right.
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Customer service issue
Reported by GetHuman1335671
Oct 12th, 2018 - 2 mons ago
I have an issue with Instagram too
Not resolved
Seen by 4 customers so far
Similar issue to 16826 others
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GetHuman1335671 started working on this issue
Oct 12th 11:14pm