I know what my password is because I remember logging into other devices with this pass...

GetHuman1335671's customer service issue with Instagram from October 2018

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Help with my Instagram issue
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Instagram doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1335671 will need to dig through the advice provided by Instagram, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman1335671 can let us know if they help or not.
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Before contacting them, items GetHuman1335671 may need:
Username on Account, Country you are located, Email on Account, Full Name, and Business Document that proves ownership of business account
The issue in GetHuman1335671's own words
I know what my password is because I remember logging into other devices with this password, but when I tried to log into my phone with it, my password didn’t work. I soon realized there was another account with a username similar to my own. My account is oliviallefferts and this new account was olivialeffertss. I tried to log into olivialeffertss with my password, and it worked. When I tried to reset my password for my account, it sent me a link to reset olivialeffertss instead, which I don’t own. I deleted the account olivialeffertss thinking this would solve the problem but it only made it worse. Now whenever I tried to reset my account password, it said it would send a link to my email, *****@***.com, but it never sent the email now matter how many times I tried. I think this is either a major glitch or I got hacked.
GetHuman1335671 did not yet indicate what Instagram should do to make this right.
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Instagram

Customer service issue
Reported by GetHuman1335671
Oct 12th, 2018 - 2 years ago
Not resolved
Seen by 4 customers so far
Similar issue to 16826 others
0 customers following this
Timeline
GetHuman1335671 started working on this issue
Oct 12th, 2018 11:14pm