Hello, my Iphone was stolen today and I cannot log into my Instagram account, I forgot...

GetHuman-schillej's customer service issue with Instagram from October 2018

16756 similar
1 following
Help with my Instagram issue
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GetHuman-schillej's next move: go to the Instagram help center.
Instagram doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-schillej will want to follow the link below to head to their help center. We will check on GetHuman-schillej later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman-schillej may need:
Username on Account, Country you are located, Email on Account, Full Name, and Business Document that proves ownership of business account
Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-schillej's own words
Hello, my Iphone was stolen today and I cannot log into my Instagram account, I forgot my password and Instagram is sending a code to my stolen phone via a text message in order to reset my password (which obviously I can't do because I do not have my phone anymore). Please can we find a solution to this problem? Is there any way you can temporarily freeze my account so none of my privacy is compromised? My username is:***joelle*schiller****Thank you.
GetHuman-schillej did not yet indicate what Instagram should do to make this right.
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Customer service issue
Reported by GetHuman-schillej
Oct 11th, 2018 - 3 mons ago
I have an issue with Instagram too
Not resolved
Seen by 3 customers so far
Similar issue to 16756 others
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GetHuman-schillej started working on this issue
Oct 11th, 2018 11:34pm