This person I use to talk to has an account under my name and is following people I fol...

GetHuman-rorogom's customer service issue with Instagram from October 2018

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0 following
Help with my Instagram issue
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GetHuman-rorogom's next move: go to the Instagram help center.
Instagram doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-rorogom will want to follow the link below to head to their help center. We will check on GetHuman-rorogom later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman-rorogom may need:
Username on Account, Country you are located, Email on Account, Full Name, and Business Document that proves ownership of business account
Tip from another customer
If you are able to report an issue then go to the app and head to your personal profile on Instagram. If you are signed in, in the top right click the gear button. From there scroll down and click “Report Something” and follow the prompt. You should get an update via email or within the app. Reports can take up to 2 weeks to hear back from.
The issue in GetHuman-rorogom's own words
This person I use to talk to has an account under my name and is following people I follow and sending messages and sending photos of me and that person is threatening on me for something I didn’t do. I try to report it several times and the profile is still there. I want this person who ever he is to stop threatening me and bothering me I have him blocked but people I follow keep sending me messages from that person. Please remove him off Instagram please and thank you.
GetHuman-rorogom did not yet indicate what Instagram should do to make this right.
I have an issue with Instagram too
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Customer service issue
Reported by GetHuman-rorogom
Oct 11th, 2018 - 3 mons ago
I have an issue with Instagram too
Not resolved
Seen by 2 customers so far
Similar issue to 16710 others
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GetHuman-rorogom started working on this issue
Oct 11th, 2018 3:33pm