Product: Instagram account disabled **I am reaching out to you because my account has b...

GetHuman-lamis's customer service issue with Instagram from October 2018

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Help with my Instagram issue
GetHuman-lamis's next move: find and follow the right step-by-step guide.
Instagram doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-lamis will need to dig through the advice provided by Instagram, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-lamis can let us know if they help or not.
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Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-lamis's own words
Product: Instagram account disabled **I am reaching out to you because my account has been wrongly reported for impersonation, and I want to take the steps required to regain access.**I believe it may have been a malicious effort by a specific user, since I reported that account one day prior for using my photo as a profile picture (they had no other posts). This was back in early August, I followed the default channel of providing my ID, at least a dozen times since, and haven't even received an email back.**I tried emailing *****@***.com but got an automated facebook response saying the email is no longer supported.**I provided screenshots of the account I reported, messages with my friend who brought it to my attention, my attempt through the regular channel, as well as my passport and license photos.
GetHuman-lamis did not yet indicate what Instagram should do to make this right.
How GetHuman-lamis fixed the problem
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Instagram

Customer service issue
Reported by GetHuman-lamis
Oct 11th, 2018 - 2 years ago
Fixed
Seen by 2 customers so far
Similar issue to 16695 others
0 customers following this
Items needed
Username on Account
Country you are located
Email on Account
Full Name
Business Document that proves ownership of business account
Timeline
GetHuman-lamis started working on this issue
Oct 11th, 2018 1:44pm
GetHuman-lamis indicated the issue is not fixed yet.
Oct 11th, 2018 1:46pm

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