My instagram account was hacked around * p.m. on October *nd. Someone logged into my ac...

GetHuman1263911's customer service issue with Instagram from October 2018

6 views | 15988 similar | 0 following
Help with my Instagram issue
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GetHuman1263911's next move: find and follow the right step-by-step guide.
Instagram doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1263911 will need to dig through the advice provided by Instagram, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman1263911 can let us know if they help or not.
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Before contacting them, items GetHuman1263911 may need:
Username on Account, Country you are located, Email on Account, Full Name, and Business Document that proves ownership of business account
The issue in GetHuman1263911's own words
My instagram account was hacked around * p.m. on October *nd. Someone logged into my account, changed the password, and also changed the email connected to the account so that there is no way for me to reclaim my account. The account username was changed to @anaradifrances, and the profile picture was also changed to a photo of an unknown man. The hacker also made my account public, but has not deleted any of my posts or posted anything new. I have tried contacting Instagram* I told them about my issue and verified my identity but I have not yet received a response back. I am becoming extremely frustrated because my account has been in the hands of an unknown user for over ** hours now. Any help would be much appreciated.

GetHuman1263911 did not yet indicate what Instagram should do to make this right.

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Instagram

Customer service issue
Reported by GetHuman1263911
Oct 4th, 2018 - 2 years ago
Not resolved
Seen by 6 customers so far
Similar issue to 15988 others
0 customers following this

Timeline

GetHuman1263911 started working on this issue
Oct 4th, 2018 7:13pm

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