hello, *I’m Barbara and I'm writing from Italy. first:sorry for my English.*I know you...

GetHuman1312149's customer service issue with Instagram from October 2018

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Help with my Instagram issue
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GetHuman1312149's next move: go to the Instagram help center.
Instagram doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1312149 will want to follow the link below to head to their help center. We will check on GetHuman1312149 later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman1312149 may need:
Username on Account, Country you are located, Email on Account, Full Name, and Business Document that proves ownership of business account
The issue in GetHuman1312149's own words
hello, *I’m Barbara and I'm writing from Italy. first:sorry for my English.*I know you are not instagram but I hope you can help me. *On ** september after a request to instagram, my profile @qdresscode has been hacked.*the hacker asked me ****$. *I have not pay and I made a report to policy.*then I started the procedure to reactivate my profile but the don’t recognize my Email, my name and my face.*Please help me to give me back my profile.
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I have an issue with Instagram too
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Instagram

Customer service issue
Reported by GetHuman1312149
Oct 10th, 2018 - a mon ago
I have an issue with Instagram too
Not resolved
Seen by 2 customers so far
Similar issue to 16649 others
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Timeline
GetHuman1312149 started working on this issue
Oct 10th 10:04pm