I received an email today saying that my Instagram password had been changed. I had no...

GetHuman-pbhelton's customer service issue with Instagram from September 2018

Help with my Instagram issue
Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-pbhelton's own words
I received an email today saying that my Instagram password had been changed. I had not requested any change. In an effort to figure out what had happened, I think I made it worse. Now some random person's name is showing up as my Instagram name: branden**leif. My Instagram name has been patgrny from the beginning. I do not want to have to lose my contacts and friends that I already interact with on Instagram. For some reason, when I go in to patgrny, it tells me that my account is not pbhelton****. I do not recall ever doing this either. The password that I have recorded that I have always used isn't working either. How do I fix this?
GetHuman-pbhelton did not yet indicate what Instagram should do to make this right.
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Instagram

Customer service issue
Reported by GetHuman-pbhelton
Sep 27th, 2018 - 2 mons ago
I have an issue with Instagram too
Fixed
Seen by 4 customers so far
Similar issue to 15215 others
0 customers following this
Items needed
Username on Account
Country you are located
Email on Account
Full Name
Business Document that proves ownership of business account
Timeline
GetHuman-pbhelton started working on this issue
Sep 27th 10:12pm
GetHuman-pbhelton indicated the issue is not fixed yet.
Sep 29th 3:04am
GetHuman-pbhelton indicated the issue is not fixed yet.
Sep 29th 3:06am