My name is Kerri Ciullo and my username is botanicalbunny. Early this morning my accoun...
GetHuman-kerriciu's customer service issue with Instagram from September 2018
Help with my Instagram issue
GetHuman-kerriciu's next move: go to the Instagram help center.
Instagram doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-kerriciu will want to follow the link below to head to their help center. We will check on GetHuman-kerriciu later to make sure it's all set or try to help escalate.
If you are able to report an issue then go to the app and head to your personal profile on Instagram. If you are signed in, in the top right click the gear button. From there scroll down and click “Report Something” and follow the prompt. You should get an update via email or within the app. Reports can take up to 2 weeks to hear back from.
The issue in GetHuman-kerriciu's own words
My name is Kerri Ciullo and my username is botanicalbunny. Early this morning my account was hacked and my username, password, and profile pictures have been changed and I cannot get back into the account. I had a friend screenshot my page with the new username of the hacker that is: “Malanius Romina “. I have over **,*** followers on my business account and I’m very worried about getting this issued rectified as my personal information is on my business profile.
GetHuman-kerriciu did not yet indicate what Instagram should do to make this right.
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