My name is Kerri Ciullo and my username is botanicalbunny. Early this morning my accoun...

GetHuman-kerriciu's customer service issue with Instagram from September 2018

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Help with my Instagram issue
GetHuman-kerriciu's next move: go to the Instagram help center.
Instagram doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-kerriciu will want to follow the link below to head to their help center. We will check on GetHuman-kerriciu later to make sure it's all set or try to help escalate.
Tip from another customer
If you are able to report an issue then go to the app and head to your personal profile on Instagram. If you are signed in, in the top right click the gear button. From there scroll down and click “Report Something” and follow the prompt. You should get an update via email or within the app. Reports can take up to 2 weeks to hear back from.
The issue in GetHuman-kerriciu's own words
My name is Kerri Ciullo and my username is botanicalbunny. Early this morning my account was hacked and my username, password, and profile pictures have been changed and I cannot get back into the account. I had a friend screenshot my page with the new username of the hacker that is: “Malanius Romina “. I have over **,*** followers on my business account and I’m very worried about getting this issued rectified as my personal information is on my business profile.
GetHuman-kerriciu did not yet indicate what Instagram should do to make this right.
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Instagram

Customer service issue
Reported by GetHuman-kerriciu
Sep 25th, 2018 - 2 mons ago
I have an issue with Instagram too
Not resolved
Seen by 10 customers so far
Similar issue to 14913 others
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Items needed
Username on Account
Country you are located
Email on Account
Full Name
Business Document that proves ownership of business account
Timeline
GetHuman-kerriciu started working on this issue
Sep 25th 5:39pm
GetHuman-kerriciu shared this issue with friends on Facebook
Sep 25th 5:50pm