hello!**I hope you will understand what I mean. My English isn't the best. *I'm from Ge...

GetHuman1195512's customer service issue with Instagram from September 2018

Help with my Instagram issue
Tip from another customer
If you are able to report an issue then go to the app and head to your personal profile on Instagram. If you are signed in, in the top right click the gear button. From there scroll down and click “Report Something” and follow the prompt. You should get an update via email or within the app. Reports can take up to 2 weeks to hear back from.
The issue in GetHuman1195512's own words
hello!**I hope you will understand what I mean. My English isn't the best. *I'm from Germany and have an pet account on instagram. My account is: goldenretriever*r.s *I like to look at dog's pictures and want to follow pet's accounts. Well, since a week I can't follow or follow back my friends. I click for following, and it seems as it's work, but when I go bach to the account I followed few seconds ago, I see that I don't follow this profile. I deleted the instagram app from my phone and reloadet the app. I have the same problem: Can't follow or follow back. *Can you please help me?
GetHuman1195512 did not yet indicate what Instagram should do to make this right.
I have an issue with Instagram too
How GetHuman1195512 fixed the problem
I followed more then **** accounts and just **** followed me. Well, I deleted like **** accounts that unfollowed me or just don’t followed me. Somebody told me, Instagram allows to follow just **** accounts. I don’t know if that’s true, but after I unfollowed a lot, I could follow back or follow other accounts.
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Instagram

Customer service issue
Reported by GetHuman1195512
Sep 25th, 2018 - 2 mons ago
I have an issue with Instagram too
Fixed
GetHuman1195512 shared how to fix
Seen by 4 customers so far
Similar issue to 14890 others
0 customers following this
Items needed
Username on Account
Country you are located
Email on Account
Full Name
Business Document that proves ownership of business account
Timeline
GetHuman1195512 started working on this issue
Sep 25th 9:19am
GetHuman1195512 confirmed the issue is fixed. Hooray!
Sep 26th 3:23pm