I have an Instagram account and the username was changed to hal*******dewitt. I did no...

GetHuman1167012's customer service issue with Instagram from September 2018

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Help with my Instagram issue
GetHuman1167012's next move: go to the Instagram help center.
Instagram doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1167012 will want to follow the link below to head to their help center. We will check on GetHuman1167012 later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman1167012 may need:
Username on Account, Country you are located, Email on Account, Full Name, and Business Document that proves ownership of business account
The issue in GetHuman1167012's own words
I have an Instagram account and the username was changed to hal*******dewitt. I did not change it. I do not remember changing it. The password for the account has also changed. I cannot log into it. I created another Instagram account, but I do not like it and want my original account back. I have asked for help, many times, but have gotten my issue resolved. I believe my account was hacked. I do not see any pictures on the account. I want to keep the friends that I have on that account. I do not want to continue to utilize the second Instagram account, created. Can you help? and will I get my pictures back?
GetHuman1167012 did not yet indicate what Instagram should do to make this right.
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Customer service issue
Reported by GetHuman1167012
Sep 19th, 2018 - 6 mons ago
I have an issue with Instagram too
Not resolved
Seen by 1 customer so far
Similar issue to 14211 others
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GetHuman1167012 started working on this issue
Sep 19th, 2018 6:31pm
GetHuman1167012 shared this issue with followers on Twitter
Sep 19th, 2018 6:32pm