I forgot what my username was for a new friend that I had made today. I went to give he...

GetHuman1159648's customer service issue with Instagram from September 2018

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Help with my Instagram issue
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GetHuman1159648's next move: find and follow the right step-by-step guide.
Instagram doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1159648 will need to dig through the advice provided by Instagram, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman1159648 can let us know if they help or not.
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Username on Account, Country you are located, Email on Account, Full Name, and Business Document that proves ownership of business account
The issue in GetHuman1159648's own words
I forgot what my username was for a new friend that I had made today. I went to give her my instergram details but I forgot what my username was. So I click the instergram app and my second account came up which I paired with the main account. Normally I press the username and it gives me the option but this time it didn’t so I turned my phone off and back on again. And the same thing happend so hen I went to my friends account who has tagged me in a photo and it came up with a completely different user. I then clicked on the profile and it had all my photos from my main account. Then I tried to log out and try again and again and again but nothing’s working. I don’t really know what to do because I don’t really want to lose my account but I also don’t want to lose all the archived photos. I have tried resetting using my email but it still doesn’t work. I would love some help ergently.

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Instagram

Customer service issue
Reported by GetHuman1159648
Sep 18th, 2018 - 3 years ago
Not resolved
Seen by 2 customers so far
Similar issue to 14034 others
0 customers following this

Timeline

GetHuman1159648 started working on this issue
Sep 18th, 2018 12:12pm

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