Dear Instagram, **We are an Australian business selling Artisan Triple Scented Soy Cand...

GetHuman-lisaanda's customer service issue with Instagram from September 2018

6 views | 14023 similar | 0 following
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Instagram doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-lisaanda will need to dig through the advice provided by Instagram, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-lisaanda can let us know if they help or not.
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The issue in GetHuman-lisaanda's own words
Dear Instagram, **We are an Australian business selling Artisan Triple Scented Soy Candles. We wanted to use your Product Tagging option on our Shopify account website and when we installed the app it said our store isn't eligible for Instagram Product Tagging. We are beginning to have a great following on our Instagram account (lisaandalexmelb) We also have a Facebook Channel account connected that has been approved for the Online Store Channel for Facebook on Shopify and we are currently using the Facebook online Shop on our page. We have all requirements that the policy states for us to be eligible for product Instagram Tagging. We have an online store that we pay monthly on Shopify, we have a business Instagram account, we have a Facebook business account with an online Shop and we are getting new Instagram followers daily. **We have emailed you about this issue a few times and haven't had a response. **All we want is for us to be able to use product tagging on our account. So can you please review our shop again and approve our shop for Product Tagging. **Thank you.**Kind Regards,*Lisa

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Instagram

Customer service issue
Reported by GetHuman-lisaanda
Sep 18th, 2018 - 3 years ago
Not resolved
Seen by 6 customers so far
Similar issue to 14023 others
0 customers following this

Timeline

GetHuman-lisaanda started working on this issue
Sep 18th, 2018 9:52am

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