My account has been hacked for * weeks now. Instagram is helpless. The Help Center does...

GetHuman1105534's customer service issue with Instagram from September 2018

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Help with my Instagram issue
GetHuman1105534's next move: find and follow the right step-by-step guide.
Instagram doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1105534 will need to dig through the advice provided by Instagram, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman1105534 can let us know if they help or not.
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The issue in GetHuman1105534's own words
My account has been hacked for * weeks now. Instagram is helpless. The Help Center does not help me in this case because my email, phone number, username, password, and bio have all been changed. The "Need More Help" button no longer lets me fill out a form, but now it just redirects me to the Help Center. Three weeks ago when my account was hacked, I sent this form in several times, and they responded with "You are contacting us for help with a different account" or "your account has been deleted." I have never had a different account, nor has my account been deleted (you can still search it and see all my photos). I have also filled out a form titles "Help Improve Instagram Login Support" and I have received no responses from that over the past week.

GetHuman1105534 did not yet indicate what Instagram should do to make this right.

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Instagram

Customer service issue
Reported by GetHuman1105534
Sep 16th, 2018 - 3 years ago
Fixed
Seen by 6 customers so far
Similar issue to 13774 others
0 customers following this
Items needed
Username on Account
Country you are located
Email on Account
Full Name
Business Document that proves ownership of business account

Timeline

GetHuman1105534 started working on this issue
Sep 16th, 2018 3:20pm
GetHuman1105534 indicated the issue is not fixed yet.
Sep 16th, 2018 3:22pm

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