Hi,* I went to check on my account at *.**am BST on the **** and my instagram account w...

GetHuman-crazyalf's customer service issue with Instagram from September 2018

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Help with my Instagram issue
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If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-crazyalf's own words
Hi,* I went to check on my account at *.**am BST on the **** and my instagram account was logged out. When I went to log back in it said the password may have changed, although I tried all my variations. Whilst I was trying to login, I accidentally made a new account connected to my facebook (because the account I was trying to gain access to was unlinked from my Facebook.) (I then deleted the one i made by accident.) After I accidently made the account, i was panicking, and googled my old username, @Lumbdog* , which came up with my pictures, but when I followed the links, the account had a new username, bio, and profile picture, with my photos, followers and everything still there, the username was @fenrillemerson . Is there any way to regain access to this account as it is my account, and was @lumbdog* and I was actively using it, partly for business as I am an aspiring sports journalist. I can verify it is me in any you want. *Regards*Alfie Lumb

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Instagram

Customer service issue
Reported by GetHuman-crazyalf
Sep 15th, 2018 - 3 years ago
Fixed
Seen by 5 customers so far
Similar issue to 13646 others
0 customers following this
Items needed
Username on Account
Country you are located
Email on Account
Full Name
Business Document that proves ownership of business account

Timeline

GetHuman-crazyalf started working on this issue
Sep 15th, 2018 7:59am
GetHuman-crazyalf indicated the issue is not fixed yet.
Sep 16th, 2018 8:17am

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