Instagram Customer Service Issues

Archive 25

The following are issues that customers reported to GetHuman about Instagram customer service, archive #25. It includes a selection of 20 issue(s) reported September 12, 2018 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
Yesterday, my Instagram account was permanently disabled, and I'm unsure why. I never posted anything offensive like racism, sexism, gore, or anything sexual. I mainly post memes and funny content to chat with my cousin and entertain my friends. I never received any warnings about my posts. I hope they can reinstate my account soon as I believe I've followed all the guidelines.
Reported by GetHuman-jakobjon on среда, 12 сентября 2018 г., 16:36
My Instagram account, lairoftheseductress, has been hacked. I've sent numerous emails with my driver's license to no avail. The hacker, [redacted], has caused chaos by linking my account to Mariel Braylee and now jiniwari, connected it to my Facebook under Kimberla Parrott, and stolen my email [redacted] This is incredibly distressing. They've taken over my screen name and altered my profile. To reach me, please use [redacted]
Reported by GetHuman1134061 on среда, 12 сентября 2018 г., 18:06
My screen name is lairoftheseductress and I believe it was hacked recently. On Facebook, my name is Kimberla Parrott. Last Friday, I was informed by Bonnie that my account was compromised, and she provided me with a screenshot as evidence. The hacker made unauthorized changes to my name multiple times and even took over my email account, attempting to hack into [redacted] Currently, I am using my backup email, [redacted], to try and secure my accounts. Despite my continuous efforts, I have not been successful in resolving this issue. When I log in to Instagram, I see a Russian email associated with a new account named jiniwari that I did not create. My screen name, lairoftheseductress, has been taken over by someone named Marilee. I have a significant number of photos and followers from years of use that I do not want to lose. I have sent my identification via email but have not received any response. Attached are some screenshots for reference. I am unable to access the account or change the password. Please assist me in reclaiming my screen name.
Reported by GetHuman1134061 on среда, 12 сентября 2018 г., 19:24
Hi there, I go by the screen name lairoftheseductress. Recently, my Facebook account under the name Kimberla Parrott was hacked. Last Friday, Bonnie informed me about the hack and even provided a screenshot as proof. The hacker repeatedly changed my name, took control of my email, and attempted to compromise the email account [redacted] Currently, I am using my alternate email [redacted] Despite my efforts to reach out for help, I have not been successful in resolving this issue. Every time I log into Instagram, I encounter the username jiniwari associated with a Russian email. It seems that my screen name lairoftheseductress is now being used by someone named Marilee. I have a substantial number of pictures and followers accumulated over the years. I have already sent my ID via email but have not received any response. I am unable to access the account lairoftheseductress or use my original email. I kindly request assistance in fixing this security breach. Sincerely, Kimberla Parrott 🍒Kimberla🍒
Reported by GetHuman1134061 on среда, 12 сентября 2018 г., 19:24
Instagram Support, I have previously contacted you through the app with no response. Today, I woke up to a disturbing video sent by a follower who was performing inappropriate actions. I am extremely upset and in distress. I feel the need to involve the police as I do not know this person. I am seeking clarification on how you are protecting me and why it is challenging to reach out to you. Please explain why his account has not been closed. This situation is causing me additional stress as I recently lost my Dad and I am struggling with severe depression. His username is provided below. I urge you to review my messages to see the video. I require a prompt response detailing the actions you are taking to locate and apprehend him. I would not tolerate this behavior in person, so why should I endure it on this platform? My username is cherrylippedprincess, and my name is Katu Sweeney. For urgent assistance, you can reach me at [redacted]8. I am scared and in need of help. Thank you.
Reported by GetHuman-katykins on среда, 12 сентября 2018 г., 19:50
Hello, I am experiencing a concerning issue with my Facebook account. Last Friday, I was informed by Bonnie that my account had been hacked. The hacker changed my name multiple times and also accessed my email. Currently, I am using an alternate email address since my original email account was compromised. Despite changing my password, the situation persists. On Instagram, I am seeing unfamiliar activity associated with a Russian email address. It appears someone else is using my screen name "lairoftheseductress" as well. I have tried to contact support and provided my ID, but have not received a response. For reference, my phone number is [redacted]. I have attached screenshots for further clarification. Your prompt assistance in this matter would be greatly appreciated. Thank you.
Reported by GetHuman1134061 on среда, 12 сентября 2018 г., 21:02
I'm having trouble logging in to my account under the screen name "lairoftheseductress" due to being hacked. My real name on Facebook is Kimberla Parrott. Last Friday, I was notified by Bonnie about the hacking and saw the screenshot she sent. The hacker changed my name multiple times, stole my email, and attempted to hack the email account [redacted] Currently, I am using my alternate email, [redacted] Despite changing my password, I have been unable to regain access. When I log into Instagram, a username "jiniwari" linked to a Russian email appears on my phone. It seems that my screen name is now being used by someone named Marilee. I have a significant amount of pictures and followers accumulated over the years. Despite emailing my ID, I have not received any response. I can't log in to my "lairoftheseductress" account or use my original email. I believe Mariel Braylee is involved. I need urgent assistance with this issue. Thank you. Kimberla Parrott, "lairoftheseductress" victim of last Friday's hack.
Reported by GetHuman1134061 on среда, 12 сентября 2018 г., 22:39
My screen name is "lairoftheseductress." Unfortunately, I have been hacked. My Facebook name is Kimberla Parrott. Last Friday, Bonnie informed me that my account was hacked and even provided a screenshot as proof. The hacker has changed my name three times, stolen my email address, and started hacking the email account [redacted] Currently, I am using my alternate email at [redacted] My Facebook account Kimberla Parrott has been compromised. I have changed the password multiple times but have not been successful in resolving the issue. When I log into Instagram, I see "jiniwari" with a Russian email on my phone. It appears that my screen name "lairoftheseductress" is now being used by someone named Marilee. I have a significant amount of pictures and followers accumulated over the years. I have sent my ID via email but have not received a response. My phone number is [redacted]. I am unable to log into the lairoftheseductress account or use the original email. Please assist me in resolving this issue promptly. Thank you for your attention to this matter. Sincerely, Kimberla Parrott
Reported by GetHuman1134061 on среда, 12 сентября 2018 г., 22:42
My screen name is "lairoftheseductress" and someone has gained unauthorized access to my Facebook account under the name Kimberla Parrott. My friend Bonnie informed me last Friday with a screenshot of the breach. The hacker changed my name multiple times, stole my email address, and is now trying to hack into the email account [redacted] Currently, I am using my alternative email, [redacted] I have been attempting to address this ordeal for days to no avail. When I access Instagram, a username "jiniwari" associated with a Russian email appears on my phone. The screen name "lairoftheseductress" is now being used by someone named Marilee. I have accumulated over 5,[redacted] pictures and 3,[redacted] followers over the years. I have submitted my ID via email but received no response. I am unable to log in to my "lairoftheseductress" account or use my original email address. Please help me resolve this issue promptly. Sincerely, Kimberla Parrott
Reported by GetHuman1134061 on среда, 12 сентября 2018 г., 22:43
Dear Community, I need urgent assistance. My screen name is lairoftheseductress and my Facebook name is Kimberla Parrott. Last Friday, Bonnie informed me that my account had been hacked and even sent me a screenshot of the situation. The hacker changed my name three times, stole my email, and started hacking into the email account [redacted] I am currently using my alternate email [redacted] They have also hacked my Facebook account under the name Kimberla Parrott, which I have tried to secure by changing the password multiple times without success. On Instagram, a profile named jiniwari linked to a Russian email pops up on my phone. My original screen name, lairoftheseductress, is being used by someone named Marilee. I have a significant amount of pictures and followers that I have gathered over the years. Despite sending my ID, I haven't received any responses. My phone number is [redacted]. Please, I urgently need help with this situation. Sincerely, Kimberla Parrott.
Reported by GetHuman1134061 on среда, 12 сентября 2018 г., 22:44
Tuesday morning around 10.00, someone has accessed my email and my Instagram profile, changing the name on it. My username was alessialumachi. The hacker linked their email to my Instagram profile, and now I can't change the password to access it. So, I created a new email to sign up for a new profile, but Instagram says I'm disabled because I violated their terms. In this account, I didn't even have a photo since I had just recreated it by also logging in with Facebook, after my old profile was hacked about a week ago, which I had for years. Please allow me to create a new profile as I haven't violated any terms. Kind regards.
Reported by GetHuman1137309 on четверг, 13 сентября 2018 г., 12:26
Hello Instagram, I am reporting the account "taylorjohnson98" as it appears to have been hacked. Taylor mentioned that a close friend offered to purchase more followers for her as her follower count was decreasing. Taylor's account is compromised, but she shared her email and password with me. I accessed her account while she logged into mine, and we swapped accounts via Kik messaging. She contacted me on Kik since she couldn't access Instagram. We exchanged accounts; she received mine, and I received hers. The account in question is "taylorjohnson98," which now belongs to me as per our arrangement. However, I have no interest in maintaining her account, so she is requesting for her account to be suspended by Instagram. I have evidence of this situation and can provide photos upon request.
Reported by GetHuman1139976 on четверг, 13 сентября 2018 г., 21:33
I have been posting visual collage ads to promote our label, Flying Unicycle Records. However, our account has been banned, and a year's worth of sketch rhyme pad stories have been deleted. It seems this was due to reports from the community about offensive content. I want to clarify that while some photos may have been inappropriate, we did not realize they were causing offense. We have a lawyer who can work with you to ensure our future posts follow all guidelines. This situation is affecting our advertising and causing financial losses. Please consider unlocking the banned hashtags so our audience can enjoy the Sketch Rhyme Pad Stories. Thank you for your attention to this matter. - Oliver Grimball
Reported by GetHuman-theolivo on пятница, 14 сентября 2018 г., 8:52
At the start of this week, I encountered an issue with my Instagram account. Somebody gained access to it, changed the password and account name without my consent. I received an email notification about the password change that I ignored, thinking it was spam. Shortly after, my account details were altered. I've created a new account using my original name "corivonderesche" and would like to regain access to my photos and contacts from the old account or have it deleted if retrieval is not possible. The account that was compromised had the name "Scott****ly**". I appreciate any assistance in resolving this matter. Thank you. - Corinna
Reported by GetHuman1127614 on пятница, 14 сентября 2018 г., 9:13
My son is dealing with a troubling situation where he is being consistently harassed by a woman who uses inappropriate language and subjects. Despite his efforts to block her, she continuously creates new accounts to contact him. The content of her messages is disturbing, such as expressing inappropriate sexual desires towards him, speaking negatively about his family, and even referencing sensitive and traumatic events. This has been going on for seven years, but the intensity has escalated in the past six months. I have documented evidence of her behavior in the form of screenshots of her messages. I have already reported her actions to the company twice for harassment, but no action has been taken so far. I strongly believe that this behavior constitutes harassment, given the nature of her messages. I am willing to provide the screenshots for further review if necessary.
Reported by GetHuman1143645 on пятница, 14 сентября 2018 г., 17:54
Last week, my Instagram account was hacked. A person is impersonating me, sharing inappropriate content. Despite multiple attempts, I am struggling to have the account removed. The recent posts are not mine, and I urgently need to regain control. There are photos of my siblings on there, and I have followers who should not see the inappropriate content. I reported the account thrice, receiving a notice on 9/6 that Instagram took it down for spam, but the imposter persists as kendrick_3701_hunter. I need all unauthorized content deleted, retaining my original posts under my true username, shorty_2241. This issue needs immediate resolution.
Reported by GetHuman1145240 on пятница, 14 сентября 2018 г., 22:55
My Instagram account was hacked last week, and someone has been posing as me, posting inappropriate content. Despite multiple attempts to report the account and have it taken down, nothing has worked. The recent posts on the account are not mine, and I urgently need to regain control. There are photos of my younger siblings on there that I need to retrieve, and my followers should not be exposed to the inappropriate content. After reporting the account three times, I received a notification on 9/6 stating that Instagram had supposedly removed it. However, the spam content posted was not by me. The fake account under kendrick_3701_hunter needs to be permanently removed, and all the hacker's posts should be deleted. I want my personal content preserved on my actual account, shorty_2241, which is my true username.
Reported by GetHuman1145240 on пятница, 14 сентября 2018 г., 22:56
Hello, my Instagram account audychoo_ ([redacted]) was hacked today, 14.09.[redacted]. Last week, following the new version of Instagram, I requested to have a verified badge, and today I received a positive response from "the Instagram team" via email saying that my account was eligible, asking me to click on a link to complete the verification process where I had to enter my password and username. Less than an hour later, my account was hacked. First, I received a login email from my email address (I immediately changed the password) and then a password change from my Instagram account. Since the message mentioned not to change my information for 24 hours, I thought it was normal. Now, the username has been changed to @mafyaxpenguen, and the email address of the account has also been modified. I would like to recover my account, please. It holds 6 years of memories and I have over [redacted],[redacted] followers. Additionally, I am an influencer under contract with brands.
Reported by GetHuman1146067 on суббота, 15 сентября 2018 г., 3:46
Hello, I wanted to check my account at 1:30 am BST on September 14th, and noticed that my Instagram account had been logged out. Despite trying all my usual passwords, I couldn't log back in. In the process, I accidentally created a new account linked to my Facebook, which I promptly deleted. Upon googling my old username, @Lumbdog7, I found my pictures under a new username, @fenrillemerson, with different profile information. This is causing me concern as I actively used the account, especially for my aspiring career as a sports journalist. I would like to regain access to my original account @lumbdog7, as it is mine. I can provide any necessary verification to prove my identity. Thank you, Alfie L.
Reported by GetHuman-crazyalf on суббота, 15 сентября 2018 г., 7:59
My Instagram profile, "Shannelliii," was recently deleted by Instagram, claiming I was pretending to be someone else, which is not true. I had reported the account "NelliFace," belonging to my ex-boyfriend who is now a stalker, for impersonating me just before my account was deleted. I also have another account under the name "tenohfo," which was the original "NelliFace" account. I am indeed both NelliFace and Shannelliii, as my real name is Shannel and my nickname is NelliFace. I kindly request assistance in restoring my new and private account "Shannelliii," which I used exclusively for close friends and family. Best regards, Shannel Morrison
Reported by GetHuman-nellifac on суббота, 15 сентября 2018 г., 14:21

Help me with my Instagram issue

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