I wrote this at the beginning of this week:*Hi, my account was taken over by someone el...

GetHuman1127614's customer service issue with Instagram from September 2018

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Help with my Instagram issue
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GetHuman1127614's next move: find and follow the right step-by-step guide.
Instagram doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1127614 will need to dig through the advice provided by Instagram, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman1127614 can let us know if they help or not.
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Username on Account, Country you are located, Email on Account, Full Name, and Business Document that proves ownership of business account
The issue in GetHuman1127614's own words
I wrote this at the beginning of this week:*Hi, my account was taken over by someone else. Obviously, he*she changed my password (I got an email asking if I really wanted to change it, if no, then ignore it, which I did* * minutes later someone else had changed it - I thought it was all spam, really), then the account name. So I don't have access anymore. I created a new account now but would like to get my fotos and contacts back or, if that is not possible, have the old one deleted.*My old account name was: corivonderesche*The new account name of it is now: Scott****ly** *I have now a new account by the name: corivonderesche.**What can be done?*Best Corinna*Instagram answered: You did not yet indicate what Instagram should do to make this right.*Therefore, I repeat now my wish: Please get my fotos and contacts back or, if that is not possible, delete the old account.

GetHuman1127614 did not yet indicate what Instagram should do to make this right.

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Instagram

Customer service issue
Reported by GetHuman1127614
Sep 14th, 2018 - 3 years ago
Not resolved
Seen by 1 customer so far
Similar issue to 13542 others
0 customers following this

Timeline

GetHuman1127614 started working on this issue
Sep 14th, 2018 9:13am

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