Hacked Account ! No Help From Instagram

GetHuman-erishan's customer service issue with Instagram from September 2018

Help with my Instagram issue
The issue in GetHuman-erishan's own words
I went on my Instagram account. I realize that my username and email were changed and that my account had been hacked. I cannot follow the directions that Instagram has because the information they have is the hackers email address. They know longer recognize my username and when I try to get in they say I don’t have an account. ... My account was hacked. The person changed my username from sharibitterman to nanhoke. He also changed my email address from *****@***.com to *****@***.com. Because of this I cannot follow any of the instructions on the Instagram Help desk to delete my account or change my password. This has been totally frustrating!
They know longer recognize my username and when I try to get in they say I don’t have an account. When I go into the account profile I can see My former email address and former user name in the account profile.
I want them to delete the Account or give me a viable way of doing it.
I have been a customer for over two years. I expected Instagram to take the count down or have a way for me to get in or change my password other than entering my old password. That has been the eraced by the hacker.
I have tried following all the instructions on Instagram, but they do not work since the hacker erased my user name and email address.
How GetHuman-erishan fixed the problem
Instagram was absolutely useless! So, I had to get help from my friends at Facebook. They got on and reported the fraudulent account as a scam. I am really disappointed in the fact that Instagram had no means to help me out whatsoever! There is no possibility to have a live chat and absolutely no phone number to speak to a human being!****Instagram!
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Instagram

Instagram account
Customer service issue
Reported by GetHuman-erishan
Sep 11th, 2018 - 2 years ago
Fixed
GetHuman-erishan shared how to fix
Seen by 7 customers so far
Similar issue to 13151 others
0 customers following this
Items needed
Username on Account
Country you are located
Email on Account
Full Name
Business Document that proves ownership of business account

Timeline

GetHuman-erishan started working on this issue
Sep 11th, 2018 2:16pm
GetHuman-erishan indicated the issue is not fixed yet.
Sep 11th, 2018 2:21pm
GetHuman-erishan indicated the issue is not fixed yet.
Sep 11th, 2018 4:04pm
GetHuman-erishan indicated the issue is not fixed yet.
Sep 11th, 2018 4:09pm
GetHuman-erishan confirmed the issue is fixed. Hooray!
Sep 12th, 2018 5:57pm
GetHuman-erishan confirmed the issue is fixed. Hooray!
Sep 14th, 2018 7:38pm
GetHuman-erishan confirmed the issue is fixed. Hooray!
Sep 14th, 2018 7:38pm

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