Hello,***My name is Robin Phillips and I am a Student Assistant to Mrs. LeeAnna Brown a...

GetHuman1047089's customer service issue with Instagram from August 2018

Help with my Instagram issue
Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman1047089's own words
Hello,***My name is Robin Phillips and I am a Student Assistant to Mrs. LeeAnna Brown at the University of North Alabama's College of Arts and Sciences Dean's Office. A part of my job is to do weekly social media postings on multiple social media sites. A few weeks ago, I tried to add the College of Arts and Sciences Instagram account to my personal account. I entered the username @unacoas (which is the correct Instagram account name) and what I thought was the right password. However, it did not accept that password so we tried to reset the password. When it gave me the option to either email or text the reset code, I clicked the text option. However, I did not know that the phone number was a land line and not a cell phone. The original owners of the UNA College of Arts and Sciences gave over the ownership to us here at the new office. We have told the old owners to check their Spam folder (like your website had said to) but they couldn't find it anywhere. Now we are completely locked out of the account all together. Is there a way that you can let us know how we can regain access back to the account? We have been locked out for a few weeks now. If you need verification that I do have access to the Instagram account, please contact LeeAnna Brown at the email provided.*Thanks in Advance,**Robin Phillips**COAS Student Assistant
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Customer service issue
Reported by GetHuman1047089
Aug 28th, 2018 - 4 mons ago
I have an issue with Instagram too
Seen by 3 customers so far
Similar issue to 11324 others
0 customers following this
Items needed
Username on Account
Country you are located
Email on Account
Full Name
Business Document that proves ownership of business account
GetHuman1047089 started working on this issue
Aug 28th 4:31pm
GetHuman1047089 indicated the issue is not fixed yet.
Sep 6th 11:38am